This is my go to store for anything any… This is my go to store for anything any cook needs, both home and a professional. Their inventory is massive and covers almost everything including the latest appliances and cookware and a huge variety of chocolate and candy molds. They also have an excellent collection of books

Customer service did an excellent job Customer service did an excellent job. Ordered items were just not able to be delivered to a Post Office box. Placed order prior to an out of town trip. So I requested the order be delivered to my Post Office box.

timely manner Very fast in getting order packed and shipped away, got item much quicker than i expected, which is always nice! Great prices, quality equipment you can trust!

I was charged for a different amount… I was charged for a different amount than I agreed to pay for the order. After working with Customer Service Rep Ciara, she made the choice to refund shipping fees for the entire order. This amounted to much more than the original discrepancy. Along with the shipping refund, she also provided an explanation as to how the overcharge occurred and informed me that they are taking action to prevent this in the future. Ciara was a wonderful help and she went above and beyond.

I’ve been buying equipment from JB… I’ve been buying equipment from JB Prince for decades! Great customer service, products, etc. never a problem!!