Robin
USI had a small issue with one of my… I had a small issue with one of my orders and contacted client service. Rachael was beyond professional and polite. Response was quick and more than I could have hoped for. It’s difficult to find any company in any field that truly hold their customers’ satisfaction to such high standards!
CT Rybka
USBTC comes through again! Once again, BTC excelled in on-line service, flawless delivery, and product quality. In my experience, fresh fish not procured locally is a risky undertaking, but I never worry with BTC and won't buy from anyone else. This latest order included black cod filets, which were so fresh that, upon opening the wonderful plastic flat tray they were packaged in, I discovered no odor at all -- like the fish had just been caught. Impossible, but BTC does it!
Ricky Eiler
USCustomer service Customer service. Rachel Lapp is wonderful. Always great seafood love the Oishi shrimp. Jonah Crab was a little disappointing, too fibrous and stringy You promptly reply after orders are placed and everything ships as scheduled. You are the best place for this coastal person to get fresh seafood while stuck in the mountains.
Karen Webster
USIst order Ist order, absolutely incredible. Even the experience of opening and unpacking the cod, sea trout and smoked haddock was a treat. Over the moon the with our purchase. Thank you so much, we had fish pie last night. The flavour and quality is exceptional. Will be spreading the word to all our friends. We will also be recycling the boxes you use as planters. Couldn't be more happy.
Amy Hickman
USGreat experience for those with little caviar experience They provide excellent guidance and information via their web site. Even though I had not ordered for 3 years (reflection on my sparse caviar habits, not them), they were able to tell me quickly by chat what I had ordered previously. The product was delivered in a clearly specified window, well packaged, and excellent quality. I am not a caviar connoisseur whatsoever, but to their credit, I didn’t feel as if I needed to be.