Delicious Lobsters and top-notch customer service! This is an update to my original review where I chose 3 stars because the lobsters arrived on time and alive but one died before I was able to cook them. I’ve changed my rating to 5 stars because someone from the company contacted me about an hour after my review was posted offering to refund my purchase price or send me a replacement lobster free of charge (even overnight shipping was free). I chose the replacement and received not one but two lobsters. This time both lived and all 4 were delicious! 5 STARS for quality, customer service, and VALUE (best price I found online).

How can I even remove the one star How can I even remove the one star? Seated formal dinner party - check! Main course- fresh lobsters from expedited, overnight delivery, ordered 5 days prior…. NEVER delivered. After several emails (no phone call) Was nonchalantly told they had a computer glitch. Only received credit back from purchase price and future “discount”, really? Lesson learned: if you decide to order from lobsters-online.com make sure you call to check-up on your order daily. Not good.

Unexpected Unfortunately, we began cooking the minute we received our lobster so we did not see your correspondence until much later. That being said; the box it was delivered in showed definite signs of abuse rather than care, was torn down the sides and was soaked. Albeit the lobster were alive, I will admit this is the first time I’ve ordered from you, so not packing the lobster in seaweed was unexpected. The lobsters were great! Thank you, Jeffrey

100% Satisfaction on customer service, delivery & absolutely best lobster tails I am a repeat customer. I have been purchasing lobster tails from Lobster-on-Line as a Bday gift to my grandson for years. He is an nba player and has played in different city/states. Every delivery was on time and excellent packaging. My grandson looks forward to his annual special Bday gift of these lobsters to him.

Our delivery was shipped all the way to New Mexico! Our delivery arrived by noon and lobsters were fresh, alive and kicking. We followed the Lobsters on Line steaming directions and our lobsters were perfectly done, they were hot, tender and juicy. Jennifer was pleasant, thorough and professional. She assured me the lobsters would be delivered as promised when I talked to her a week prior. They traveled from Bourne all the way to New Mexico! I heartily recommend Lobsters on Line. Rick Provencher