Good employees, pesky AI It took a minute to get past your “virtual assistant”. I couldn’t use that system because my question was far too specific for that kind of system. Confirmation of that came when the associate I articulated the question to had to put me on hold to ask someone else. But Claudia did a fantastic job for me.

Great experience I truly appreciated the exceptional customer service I received. It was among the best I've ever encountered. Even after I hung up, I received a callback, and the representative provided me with all the necessary information. It was evident they cared for my needs. I ended the call feeling well-informed. Later, when I had to call again, another person assisted me with a bright attitude and friendliness. Overall, it was a fantastic experience, deserving more than five stars.

Great customer service rep Great, very knowledgeable rep. Very kind and thorough as he took me through disbursement process. Great customer service rep.

Apps are terrible Apps are terrible. The web version just clears the username and pw when it isn't working, and the mobile apps brings back an error stating "something went wrong, try again later". I guess I'm supposed to log in every day to try and get my flex refunds. Worst app I've ever used.

reached a person for CS :) when i called i was able to get the information i needed and felt like i was heard. she apologized for the inconvenience and helped me in a timely manner. and made sure i was able to get what i needed before disconnecting my call.