Inconsistency in flavor My family has been purchasing the grass fed beef sticks for several years. We always enjoyed them very much. We recently had an experience with bone in two sticks. We contacted the company and they sent us two replacement boxes which we greatly appreciated. In the meantime, we had already purchased two more boxes of beef sticks. My family has noticed a change in flavor on the most recent 4 boxes of beef sticks that we don't find to be as favorable. The ingredients and packaging are the same. We are not sure what changed.

Excellent Customer Service I emailed the customer service team regarding a bottle of buffalo sauce that was rusted under the cap. I love New Primal sauces so needless to say I was a little disappointed. I received an email back the same exact day with an apology and explanation of the issue, as well as, an offer to mail a replacement bottle. This all happened within 3-4 days, amid a global pandemic. Really impressed with the response and will definitely be a customer for life. Thanks for making such great products!

Absolutely LOVING all 6 of the products I ordered!! I ordered some sea salt jerky and the beef thins, which were both amazing. The beef thins are unlike anything I’ve ever had before, and (as advertised) they taste like a crunchy beef chip. I also got 5 different sauce/marinade/dressings: the citrus zest, almond butter tumeric, sriracha tahini, buffalo ranch, and medium buffalo. The citrus and almond butter tumeric are both amazing marinades and sauces for chicken. The sriracha tahini made for a great dipping sauce for chicken as well, and I could see using it on a lot of other things like veggies, etc. the buffalo ranch tastes okay as a dipping sauce, but the consistency of it is a bit off. If you don’t look at it, it tastes alright. I haven’t tried the buffalo sauce yet. Bottom line is that I would easily order ALL of these products again! In fact, I already ordered over $120 of the different meat products again last night, because I want to have a stockpile - they go really fast!!

Everything about New Primal is awesome Everything about New Primal is awesome. The New Primal sauces got me through so many Whole30's early on! I learned very quickly I could make recipes and foods just as delicious if not more with Whole30 Approved products. We don't even think about other sauces and dressings and the Beef Thins are my favorite snacks! My clients love these products too and I enjoy introducing them to the wonderful world of flavor that awaits!

no complaints no complaints, u did great, customer service, good quality products.