Great product & delivery! If I’m hunkered down inside my home during COVID-19, I want my favorite Mustard BBQ Sauce for cooking and dipping! Ordering was simple; the delivery of 6 bottles was quick; and the expert packaging carefully protected the glass bottles. Thank you!

Excellent customer service & product! Excellent customer service & product! Bought a bottle of the mustard BBQ sauce from a local store that went out of business. When I opened the sauce the lid was damaged making it unsafe to consume. I reached out to The New Primal and they shipped me TWO bottles free of charge! Finally got to try the mustard sauce; it is scrumptious and works well for those doing keto/paleo or who generally love delicious flavors :)

Excellent Customer Service I emailed the customer service team regarding a bottle of buffalo sauce that was rusted under the cap. I love New Primal sauces so needless to say I was a little disappointed. I received an email back the same exact day with an apology and explanation of the issue, as well as, an offer to mail a replacement bottle. This all happened within 3-4 days, amid a global pandemic. Really impressed with the response and will definitely be a customer for life. Thanks for making such great products!

Excellent customer care Excellent customer care I had an issue with a local retailer. I contacted The New Primal only making them aware of the situation. I didn’t ask for and wasn’t expecting anything in return. However, I was sent product for my troubles.

Inconsistency in flavor My family has been purchasing the grass fed beef sticks for several years. We always enjoyed them very much. We recently had an experience with bone in two sticks. We contacted the company and they sent us two replacement boxes which we greatly appreciated. In the meantime, we had already purchased two more boxes of beef sticks. My family has noticed a change in flavor on the most recent 4 boxes of beef sticks that we don't find to be as favorable. The ingredients and packaging are the same. We are not sure what changed.