They made it right! I received the wrong items (sent 2 bags of biscuits, vs. the powder supplement/topper). But a few days later, we received the correct products in the mail, and an email with apologies from the company, and they insisted we keep the 2 bags of biscuits. I've ordered from Neo Bites many times, and LOVE their toppers. This was the first time they have made such a mistake, and they made it right very fast.

My pug loves them! I got these for my Pug for her birthday and she absolutely loves the peanut butter flavor! I also love how some of the proceeds go to a pug rescue and the treats are made with all natural ingredients!

My dogs are loving the topper and the… My dogs are loving the topper and the treats. I’m so glad they partnered with Viz Whizz. We enjoy doing the Austin meet ups and first learned about Neobites from another Vizsla owner. Shipping was very fast too!

My first order went missing My first order went missing. I emailed 2 times with no answer. Unfortunately, they provide no other way to contact customer service - so I googled Neo Bites phone number. Scrolled way down and found an Austin based number, 512 area code, so I called it and got a voicemail. It was clearly a private cell. So I took a chance and texted 2 screen shots of my original order and the shipment without a delivery listed. The reply I got was kind, he stated the number was no longer associated with the company, but he would forward my concerns to the appropriate contact. He did just that and I had someone from Neo Bites send me an email apologizing and taking immediate steps to reship my lost order. She explained the company had changed hands and the emails were getting lost in the mess. So, all in all, I am very pleased with the company and the product are amazing! I recd my first bag as a gift and decided to order when it ran out, so I definitely recommend the products. My one upgrade would be to allow better contact for the client. Email is fine, but not providing a phone number ANYWHERE on the site feels like a miss, especially when you’ve attempted to communicate via email, not once but twice and are needing additional support. I originally gave a 1 star, but have changed it to a 5 star simply because of the quality and speed of customer service once somebody knew I needed help.

I bought some Neo Bites for a friend’s pups. Did not disappoint. I bought some Neo Bites for a friend’s pups who I thought would enjoy them. Wow - enjoy is an understatement! They can’t get enough of them. I really like this company’s mission, too.