Not perfect I order caviar for my mother every year for her birthday, which is August 11th. When I went to order it, there was no availability for the Russian Osetra. I waited until it was in stock and ordered for delivery to my mom's address. For whatever reason it defaulted to my address. Now I have to ship it to my mother's address, which will be an additional expense for me. The caviar is always wonderful, but ordering this time was painful.

Perfect service as always I just love the personal service at Black River. As always this order was completed professionally and wit ha personal touch. We have been a long time customer and the product is outstanding!

The caviar did not arrive on time. I gave a specific arrival date when I ordered. Someone misread it as a "to send" date. When I phoned to check on transit, this mistake came to light. staff and Graham jumped on it, expedited the shipping,included an additional small tin (I did appreciate the attempt to rectify the situation), but it still was one day late.

FANTASTIC CUSTOMER SERVICE!! I have received only fantastic customer service from Black River Caviar, from the CEO personally and from every person with whom I've interacted. In addition, the products are unparalleled in quality.

Always wonderful! I order Black River Caviar for my dad. I've been buying from them for a few years now and have never been disappointed. This is an excellent product, grown sustainably, and a good value for the price My dad is always happy when he receives his caviar. This is always a gift he looks forward to receiving. Thank you Black River for the great service.