Compliance Department Great visit with Geoforce team. It was very informative and we talked about getting different reports that would save me some time and the company money.

In all Honesty In all Honesty, getting ahold of someone here to fix or replace the units that you paid for is like listening to Joe Biden trying to complete a sentence. Trying to get a new unit takes way too long to receive after having to pay again to have a new one sent to your address. call the sales rep assigned to you he won't answer the phone until the corp office finally has to contact him. then calling the corp office to change reps all they tell you is I will relay the message. for the amount of money spent on GPS units and the customer service you receive is p*ss poor. I've had service with Geo tab for 4 years and never seen a rep or a salesman come out or check on our service and see how we are doing.

Geoforce is a bit more difficult to… Geoforce is a bit more difficult to navigate than previous version. Does not give direction of travel when viewing asset. You have to check boxes under Map Layers (overlays) every time you log in to view Wells.

Commitment to return phone calls by a… Commitment to return phone calls by a certain day with no call back and no resolution. Original set up was incorrect. Specifically asked for GPS tracking in remote areas, but that was not provided. Set up started on GPS system based on our needs, contract signed months ago, no call back on when updated system will be set up. Billing started after contract signed with a substantial increase but no new devices sent. Several months of incorrect billing with emails to request review, commitment made to follow up but no call backs. Very poor communication.

Better Driver I feel that the system is very effective overall. There are a few things that I feel can be improved upon. I don't know if it would be possible to improve upon some of the issues I have. There were many times that I received a speeding report because the unit had my vehicle on the feeder instead of the freeway. Also upon entering the freeway I received some speeding reports. The only other issue is that the emails were sometimes inconsistent in being sent. Other that these few issues I feel that it is better than some of the others I have had in my vehicle. It did take some getting used to but I feel that it has made me a better and safer driver. Thank you.