50/50 Service Some times shipping is fast and sometimes shipping is slow it’s truly 50/50. What I don’t think is very good however each time I’ve called about those 50/50 orders is customer service. Each time, everyone is rude, no call back and never anything solved. Basically just waited 1 month for 9 parts because 1 was out of stock. Makes no sense. Customer service should ship partially completed and back order 1 item. So expect 50/50 results with ordering.

I left a message I left a message for an order, and it never received a reply. When we called during business hours, we got solid service. My business and I assume many others, don’t operate in a 9 to 5 framework. Work needs to be done to make our service experience after normal hours, at the same level.

Customer service Hi my name is Ricky Rogers I am a service tech for yellow cab, and pleased to inform you about Mary Hyde. Mary is one of the best at her profession. Mary is very knowledgeable, very professiona and very courteous, and always a pleasure to talk to. Sincerely Ricky Rogers

Doug has been my hero from when he was… Doug has been my hero from when he was with DSI yet. He always gives me the time to explain parts to me and goes above to find what I need in a very timely fashion. I can always count on FMP getting my parts to me most of the time by the next day. They're shipping dept is awesome. Also a shout out to Mary who has also helped me on the chat and before chat many times.

I have used FMP and watched the growth… I have used FMP and watched the growth of the company for decades. I feel that FMP has done a wonderful job of expanding the product line, being well stocked, having above average customer service and adapting to the constantly changing environment of the Food Service Industry. I hope you all have a Happy, Healthy and safe holiday season. Sincerely, Ken (KP) Pesce