Used the customer chat service and had… Used the customer chat service and had a great experience getting an item order replaced. 2 out of the 4 items I ordered came with a defect and never had an easier time getting help with this request.

Easy on line ordering with tracking information provided. I ordered on line and the process was simple. The product was shipped almost immediately. All Products were in stock. I was provided order tracking information without having to ask for it.

Company gives a pleasurable experience We have been seeking an easier can opener with our arthritis, We found your product advertised with another supplier. This supplier would charge an outrageous shipping charge. We accessed tour web site and were welcomed with very competitive price and honest shipping charge. THANK YOU! We have yet to use the can opener but it looks and feels like what we want and need.

If an item isn't in your nearest warehouse, don't order it! Shipments don't get shipped on time due to "default warehouse" issues and my inability to see any of my previous online orders is a royal inconvenience. I placed an order for some parts that were not in stock in the Texas warehouse, but were in stock in the New Jersey warehouse. I knew this when ordering because since I'm in Fort Worth, I would have to wait a couple extra days for shipping. Little did I know that since my nearest warehouse didn't have the item, the entire order was paused until the Texas warehouse would get it back in stock! Really?

I left a message I left a message for an order, and it never received a reply. When we called during business hours, we got solid service. My business and I assume many others, don’t operate in a 9 to 5 framework. Work needs to be done to make our service experience after normal hours, at the same level.