Wont be ordering again. Ordered a replacement part based on a picture. Got a different part, made of different material. Sent an email with a question, and never got a response. Zero customer service. Terrible experience with one exception : fast shipping. But I'm not happy, especially since I could have gotten the same part they sent me for $4 elsewhere, with free shipping. Their lack of response really sealed the deal for me. Do yourself a favor and don't order from these people.

Wonderful customer service I ordered from Restaurant Supply, and realized shortly after that it was the wrong thing! Now they are super fast and promised shipment if the order was made before 5pm...I made the order at 4:15pm...I immediately emailed and called leaving a message...thinking I wouldn't get to cancel In time. The got back to me within 15 minutes! I may not have actually gotten an order this time, but I will definitely order from them in the future! Great customer service, super fast response to emails and really friendly! I would recommend ordering from them for sure!

Stellar customer service When purchasing a fridge, we had a couple of specific requests. Trey from customer service was able to answer our questions quickly, accurately, and thoroughly, and was patient and helpful even as we modified our order several times.

I had been looking for the Rose's … I had been looking for the Rose's grenadine in 1 liter bottles for quite some time. I was extremely impressed on how easy it was to order, shipping rates were awesome (orders over $100 shipping is FREE), where can you get that any more. The packaging of the case was impressive, there was no way any of those bottles could be damaged. They shipped my 2 cases quickly and they arrived at my front door. I was notified by email, every step of the way. I didnt have to own a business inorder for me to order.

Disappointed Disappointed. We have ordered supplies several times from RSG and been very happy with the speed of receiving the shipment. However, this time it was not as easy. I had called and emailed customer service multiple times starting 6/25 and was only able to leave a message, no live person to talk to. No return calls or emails from RSG. I finally just ordered on Friday 6/29 by 1pm with hopes that my order would be processed so it could be received by 7/3. I just now received confirmation that the order was shipped 5:51 pm last night (7/2) so we won't have the order in time for our show on 7/4.