Excellent customer servise ,… I have been donating on this charity for over a year.i have never had any issues,regards payments,receipts etc.Alhumdullilah. this is my fave charity .I try to donate every few months.May the people whom are involved in this charity,may Allah bless them for all their good deeds.salma.

No response on my tax letter We donated $2500 last year and wanted to get a tax letter stating no goods or services were received in exchange for the donation. We did not get such letter, even after countless emails and calls. Now I owe taxes on that donation as I can't claim it as a donation. I'm not questioning the legitimacy of the company, i don't have much data to support my PoV but I am very, very disappointed in their non-responsiveness for something that I believe is my basic right to ask for, and receive. Update as of 5/3/21: After posting this review, I got the attention of Mercy Bakery and they were able to provide me with the donation letter within a day of me contacting them on the updated email address provided. I'm upping my rating from 1-star to 3-star because of this. My feedback would be to ensure you use the proper email address to be contacted on your PayPal account and ensure your website has the right phone number or way to contact you. I understand payment via third party apps like PayPal may not share the donor addresses for Mercy Bakery to send these donation letters to automatically BUT the onus on having updated information is on Mercy Bakery so donors or others can contact them and not get a voicemail box that is full or a no-response from an old email address. Other than that, I do truly appreciate the good work this organization is doing to feed the hungry.

Very happy to support Mercy Bakery and… Very happy to support Mercy Bakery and all of the important work they do in helping communities in Yemen. A percentage of all my bake sales are donated to Mercy Bakery and I feel so grateful to the organizers for continuing this important charity which helps me give back to those in need.

Subject: Refund part of donation receipt number 1282-4253 Assalmu alaykum. I donated $250 by mistake and the actual donation is only $50. Please refund $200 ASAP Also note your online donation page is not user friendly and trick donars to pay more. We always donate to many organizations but they are simple and easy and show how much you are donating. Details of my donation given below. We appreciate your feedback and quick action Name Albia Zamal Receipt 1282-4253 Address Mississauga ON CANADA

Absolutely brilliant work they do Absolutely brilliant work they do. Together with Mercy Bakery we can help all those who need food. Thank you for giving me this opportunity to help those in need.