Our Experience with TTE Time to Eat is an organization that claims that they will help you build a successful food delivery business. They represent that this is a turn-key business. Based on our experience they just provide false positives on what you can expect while falsely claiming to support us along the way. We were promised an 8 week training course and all we received was a few modules from 2016-2018. When we asked questions about the “training course” we were often told that the information was being updated and they would send us a new video once they updated it. We asked for training on inputting menus. They said they would make a video for us however they never did. We had to train ourselves on everything. When we launched, we called because we had some issue, we did not receive a call back for 3 days!! They claim to support you over the life of your business, they were not even present during our launch, and they have not been available ever since. We felt once all of our money was received, they conveniently were always very busy! We could not wait days for them to schedule an appointment in order to get answers. Most of TTE employees were very kind and did often TRY to help. The problem is that they are supposed to be experts and we invested our savings and 401K for their guidance and knowledge. Nice is great but we needed expertise! We had a sales rep come to our area as part of our package. Our rep was extremely nice however, we only had 1 restaurant partner when he left. He did not even get 1 workplace, which is what we really needed. We will say it was not completely his fault, COVID made things harder. Prior to him coming we did ask if we should wait and we were told lies that made us believe it would be a great time for him to come. We realized later that they probably pushed it because airfare was so cheap at the time and they wanted to keep the rep working. The marketing material is generic and disappointing. The website and app are also generic, every TTE owner has the same exact site. We did not like our website but we were told that we could not make changes. To this day have some outstanding pretty major issues that were never resolved by TTE. We could go on and on. We are very hard workers and EVERY success in our company has been obtained on our own. We can not express how incredibly disappointed we are that we put our life savings into TTE, we trusted and believed in them and we feel extremely conned and manipulated. If we knew then what we know now we would have NEVER invested in this organization. We have lost all faith and trust in anything that we were told from Desiree (A supposed Christian), owner of the organization or any members of her team. We know we are NOT alone, we have talked to MANY other TTE owners who feel the same as we do.

Don’t recommend I signed with TTE last spring to start what they call a “turn key” business. I invested a large chunk of my savings into this and I feel I was deceived and manipulated. Desiree claimed we would be bringing in upwards of $200,000 a year plus an extra $8,000 a month with the new GFO. She also claimed the business would run itself which couldn’t be farther from the truth. We have been in business for 10 months and have yet to make a profit. Not without lack of trying. We have had zero support from TTE and the training was outdated and unfortunately the staff are under qualified in my opinion to be teaching people how to run a Restaurant Delivery Service. They are all very nice but very young and don’t have any experience or expertise in this business. The communication throughout the whole process was terrible and we were basically left to figure things out on our own. We were rushed into launch without any real idea on how this business worked and how to run our software. There was no one to reach out to when you had questions. You would get a voicemail or the secretary would tell you they were busy and to put in a ticket. The marketing materials are generic (vista print) and used for every client. There is no originality and if you are in the same area as other TTE clients you all have the same materials and press releases. For all the money you are spending they should at least give each RDS original marketing. It is embarrassing and takes away your credibility as a non franchise local service. A lot of the items they provide in the package are useless and they buy them right off of Amazon. You can start your own RDS business for a fraction of the cost they charge you. They are taking peoples life savings and setting people up to fail. I absolutely do not recommend Time to Eat Delivery. Please do not give your hard earned money to this company.

I would do it all over again with Timetoeat My experience with Timetoeat has been great from the get go. It’s not a fraud it’s a real company and I have been to the main office for training myself. The staff is great and my business is doing better than I expected. I had my investment back in less than a year which is incredibly fast for those who know how real business works. I see a bunch of negative reviews pop up all within a week after years of positive customers. That looks more like a fishy campaign than a true reflection on Timetoeat

Don’t waste your money and time with… Don’t waste your money and time with TTE. Their training and resources are archaic and are not up to par with current technology. The 8-weeks of training is not actual training. They give you one module per week to work on your own and will not let you advance to the following modules if you finish early. They insist on having your software training the week before your soft launch and expect you to know everything you need. Once you launch, you’ll look like a complete moron to your restaurant owners when you can’t answer their questions to issues or concerns about the DeliverLogic software they’ll be using. Apparently, I was their only client who has ever wanted to receive the software training well in advance and for me, I wanted it on day one. You’ll also rarely hear from them or get responses from emails or phone calls. Their continued support after you launch is you submitting a ticket for help and hoping they’ll respond in time. If you get a hold of anyone by phone, they’ll tell you they’ll look into your issue and never get back to you until you ask about it again. Or they’ll just tell you to submit a ticket for your issues. Their market research of your area is only done on the population size of your zip codes or on information that doesn’t help you succeed. Clients struggle when competitors such as Doordash, Ubereats, etc. are already in their market that they fail to tell you. They give you a budget of $2000 for advertising which is not nearly enough to get you started when your competitors spend millions to advertise in your area. Our local radio station alone costs about $450 per week to advertise with a 10 week commitment and other advertising companies charged well over $2k for any service. When you tell TTE you’re struggling and overwhelming stressed out, they will offer their help but turn around and ask you, “How can we help you?” and, “Tell us what you need help with?” Clients have no idea what they need help with when they’ve never owned a business themselves. It’s not that TTE won’t help, they don’t know how to help. They are not staffed with experts or experienced professionals who have owned businesses and know tax laws, accounting, or IRS requirements. They simply tell you to hire a lawyer and CPA, which for clients, are unaffordable since they’ve already paid TTE their life’s savings from 401Ks and retirement accounts (TTE’s lowest package is currently $54,500). They have no references to any potential or major issues you might encounter. They advise you to hire individual contractors for drivers but they give you hiring documents like an “employee handbook” which the IRS clearly states that if you refer to them as an employee and require them to be uniformed, they must be classified as W2 employees. Additionally, you will not receive all the materials in your contract unless you ask them about it. Had I not done an inventory before I launched, I would have never received my printers that were included in my package. Don't make the same mistake I made. I wasted $54,500, which was their regular package at the time.

This business is NOT turn key and it… This business is NOT turn key and it takes ALOT of work to make a little bit of money. Time to Eat Delivery does not know how to run a delivery service but they actively sell the business model. This is not the first time Desiree Malek has sold this model. Buy nothing from her, she's a con-artist. She has sold this failing model under a different name before and closed it when the pressure got too much. The owner of the business does not even operate a delivery service herself. They are closing their doors AGAIN! The dispatch team is awful. Drivers have to go through hell with the dispatch team to get an order. This business does not work well. Sure you will make money...less than $10 after fighting with dispatch for an hour or two. What a waste of time and money. ALOT of Money gone. If you want to get into delivery, work directly with a dispatch team. Do not buy it through a business like Time to Eat. You will be throwing money away.