I have text messages from the owner of TTE stating I am one of the most successful businesses they have worked with. My review is not related drive or my capabilities as a business owner. Time to Eat represents itself as an experienced Food Delivery, Start Up business. A few Google searches will show a very spotty internet presence over the past few years. They claim their product is turn-key, and they work hard to stand by that by taking short-cuts in the industry and making promises they can't keep. After working with them, I realized very quickly the services they offer are outsourced through a third party. Included in your package, they offer support throughout the life of your business. Since they are not the software provider, the process to gain assistance is to reach out to TTE and then they have to wait to get trained on how to answer your question by contacting the software company they set you up with. I assumed for the prices of the packages, I would be dealing directly with the software company designer so I could customize my site to fit the needs of my business model. In fact, they just put you on a platform with several other businesses like yours. So when they present to you, your "customized website and app", it is simply the template the software company offers and you will see several with the same template. They are not educated in state tax laws and this is concerning since the food delivery service is one of the fastest growing industries right now and it is vital to the life of the business to be current on state tax laws. You will need to hire an experienced CPA to manage this part of your business and it will most likely be an expensive CPA since the industry tax laws are changing so quickly and you will want to hire one that spends the money on continuing their education so that you are filing your taxes properly throughout all of the changes. They are located in the state of CA. If you live in other parts of the country that aren't bankrupt I would seek out finding someone in your area to help you out. They encourage you to use their name and marketing and require you to complete spreadsheets of your contacts and the businesses you partner with. They also encourage you as you are ready to launch your business, to create a few fake emails to write reviews with. I assume they would practice this in their business if they are recommending it to start -up companies who pay thousands of dollars for their expert advice. I have worked very hard to build a successful business in spite of being a TTE client. In fact, learning from them, gave me excellent insight to what my competition would be and I just offered my restaurants better service than what I knew was being offered. Now, as a successful, and still learning, RDS business, I have been witness to how their business model impacts the other businesses who share a platform with them. Their lack of knowledge in an industry they claim to be experts in, backlogs our support tickets by more than 30 days. Unethical sales training has created major policy changes for the entire platform and this has impacted RDS businesses that have decades of experience and have grown through all of the changes in this industry. If you are considering starting an RDS I would recommend another resource. Choosing to enter in through TTE will make your journey much longer than it needs to be and if you have a great business model, it will take longer to gain respect from your peers because the general consensus is that TTE clients are lowering the standards in the industry and for those that have worked at this business for several years, they don't respect businesses entering in to their market through short cuts. There is knowledge everywhere, TTE is not "the expert" when it comes to 3-rd party delivery businesses. It was worth my money to learn what not to do but now that I have the knowledge I'm happy to share it for free and I hope it saves some of you from losing your retirement funds, nest eggs and hard earned money . Each client is encouraged to leave reviews on all platforms before launching their business and in some cases, they are offered marketing materials or supplies in exchange. If you are already a client, congratulations you are in an excellent industry and you can have a successful business as long as you don't limit yourself to the guidance TTE offers you. :)

Don’t waste your money and time with… Don’t waste your money and time with TTE. Their training and resources are archaic and are not up to par with current technology. The 8-weeks of training is not actual training. They give you one module per week to work on your own and will not let you advance to the following modules if you finish early. They insist on having your software training the week before your soft launch and expect you to know everything you need. Once you launch, you’ll look like a complete moron to your restaurant owners when you can’t answer their questions to issues or concerns about the DeliverLogic software they’ll be using. Apparently, I was their only client who has ever wanted to receive the software training well in advance and for me, I wanted it on day one. You’ll also rarely hear from them or get responses from emails or phone calls. Their continued support after you launch is you submitting a ticket for help and hoping they’ll respond in time. If you get a hold of anyone by phone, they’ll tell you they’ll look into your issue and never get back to you until you ask about it again. Or they’ll just tell you to submit a ticket for your issues. Their market research of your area is only done on the population size of your zip codes or on information that doesn’t help you succeed. Clients struggle when competitors such as Doordash, Ubereats, etc. are already in their market that they fail to tell you. They give you a budget of $2000 for advertising which is not nearly enough to get you started when your competitors spend millions to advertise in your area. Our local radio station alone costs about $450 per week to advertise with a 10 week commitment and other advertising companies charged well over $2k for any service. When you tell TTE you’re struggling and overwhelming stressed out, they will offer their help but turn around and ask you, “How can we help you?” and, “Tell us what you need help with?” Clients have no idea what they need help with when they’ve never owned a business themselves. It’s not that TTE won’t help, they don’t know how to help. They are not staffed with experts or experienced professionals who have owned businesses and know tax laws, accounting, or IRS requirements. They simply tell you to hire a lawyer and CPA, which for clients, are unaffordable since they’ve already paid TTE their life’s savings from 401Ks and retirement accounts (TTE’s lowest package is currently $54,500). They have no references to any potential or major issues you might encounter. They advise you to hire individual contractors for drivers but they give you hiring documents like an “employee handbook” which the IRS clearly states that if you refer to them as an employee and require them to be uniformed, they must be classified as W2 employees. Additionally, you will not receive all the materials in your contract unless you ask them about it. Had I not done an inventory before I launched, I would have never received my printers that were included in my package. Don't make the same mistake I made. I wasted $54,500, which was their regular package at the time.