Excellent customer service Searched on franchise gator to start my own business and found several. Most of them once contacted were either really aggressive, rude or annoying! The time to eat franchise was just the opposite! I spoke with Leanna and she was awesome! Not pushy, understanding, willing to work with you and all in all she gave fantastic customer service! I am investing as soon as our finances clear in the next 35 days! Desiree seems like a very trust worthy business woman and I look forward to working with her and her amazing staff. Joseph Bailey

Don’t waste your money and time with… Don’t waste your money and time with TTE. Their training and resources are archaic and are not up to par with current technology. The 8-weeks of training is not actual training. They give you one module per week to work on your own and will not let you advance to the following modules if you finish early. They insist on having your software training the week before your soft launch and expect you to know everything you need. Once you launch, you’ll look like a complete moron to your restaurant owners when you can’t answer their questions to issues or concerns about the DeliverLogic software they’ll be using. Apparently, I was their only client who has ever wanted to receive the software training well in advance and for me, I wanted it on day one. You’ll also rarely hear from them or get responses from emails or phone calls. Their continued support after you launch is you submitting a ticket for help and hoping they’ll respond in time. If you get a hold of anyone by phone, they’ll tell you they’ll look into your issue and never get back to you until you ask about it again. Or they’ll just tell you to submit a ticket for your issues. Their market research of your area is only done on the population size of your zip codes or on information that doesn’t help you succeed. Clients struggle when competitors such as Doordash, Ubereats, etc. are already in their market that they fail to tell you. They give you a budget of $2000 for advertising which is not nearly enough to get you started when your competitors spend millions to advertise in your area. Our local radio station alone costs about $450 per week to advertise with a 10 week commitment and other advertising companies charged well over $2k for any service. When you tell TTE you’re struggling and overwhelming stressed out, they will offer their help but turn around and ask you, “How can we help you?” and, “Tell us what you need help with?” Clients have no idea what they need help with when they’ve never owned a business themselves. It’s not that TTE won’t help, they don’t know how to help. They are not staffed with experts or experienced professionals who have owned businesses and know tax laws, accounting, or IRS requirements. They simply tell you to hire a lawyer and CPA, which for clients, are unaffordable since they’ve already paid TTE their life’s savings from 401Ks and retirement accounts (TTE’s lowest package is currently $54,500). They have no references to any potential or major issues you might encounter. They advise you to hire individual contractors for drivers but they give you hiring documents like an “employee handbook” which the IRS clearly states that if you refer to them as an employee and require them to be uniformed, they must be classified as W2 employees. Additionally, you will not receive all the materials in your contract unless you ask them about it. Had I not done an inventory before I launched, I would have never received my printers that were included in my package. Don't make the same mistake I made. I wasted $54,500, which was their regular package at the time.