Our experience with Lytx is 4.5 stars… Our experience with Lytx is 4.5 stars with our movement to 5 stars. It is still new for us as we are just launching the coaching model structure, but like a new car, we still are learning new features that surprise and impress us.

Customer service and tech support are… Customer service and tech support are slow to respond and can't get issues resolved in a timely manner. Tech support reps are hard to understand. Billing issues that are going over 3 weeks with no resolution. Events requested to be removed take days to be moved out of the inbox. Constant issues with service disruptions - either cameras not connecting, website running slow, slow video uploads, live feed or browse videos freezing up, etc.

As a fedex contractor this is the… As a fedex contractor this is the absolute worst customer service experience I’ve ever had. They close tickets with no resolve and then put you off another 3-5 business days. Per fedex these trucks can’t run without a camera. I’d PAY good money to get out of this contract if I could just get anybody to pick up the damn phone. They won’t allow you to talk to management and as stated in other reviews have exactly zero urgency. It is the most dreadful part of being a fedex contractor.

Easily the worse experience and talk… Easily the worse experience and talk about over promise under delivery. It is a pain to change or do anything to your system without calling customer service. When you do, they send you to an aggressive offshore call center. This company is 100% cheap and give you the worst product after you sign a contract, go to any other company, Im going to break the contract and possibly sue based on them not being able to record an accident that happened.

System is constantly inaccurate System is constantly inaccurate. They need to better program the system. When you question their videos they become offended and make excuses instead of admitting it’s junk. How many stop signs do you know that pop up in middle of 65mph highway? Because it captures several everyday apparently in different cameras.