As a fedex contractor this is the… As a fedex contractor this is the absolute worst customer service experience I’ve ever had. They close tickets with no resolve and then put you off another 3-5 business days. Per fedex these trucks can’t run without a camera. I’d PAY good money to get out of this contract if I could just get anybody to pick up the damn phone. They won’t allow you to talk to management and as stated in other reviews have exactly zero urgency. It is the most dreadful part of being a fedex contractor.

thx lytx just printed off what your… thx lytx just printed off what your camera does. thx for posting that you snitch on drivers for smoking or eating and drinking behind the wheel. reguardless of what you may think that is not illegal to do. This is a can of worms that you opened. Eating and drinking, as well as smoking is not distraction. However reporting this so called bad behavior to companies is an invasion of privacy. if my company calls me out on that or because i may yawn while driving, I predict a nice big lawsuit worth millions of dollar will be on its way to my pockets. i do not approve or give consent of my biometrics either. it may be legal in ca. but my privacy is in the constitution drive cameras are not. i suggest you keep your cameras to detecting holding a cell phone or bad behavior such as speeding. keep your cameras off my smoking or eating and drinking

Does NOT stand by product We were told cameras would work in older equipment, even supplying them with Make, Model, Year and Vin#, FYI, they do NOT. We had a couple of incidents and the cameras FAILED to record anything and customer service from Lytx was non existent. They are only after the money and the sales, with absolutely NO customer service or retention in mind. I would rate them a negative number if rating would allow.

Foodliner/Questliner Our process to choose a provider was rather lengthy. Mike Ayersman was our sales rep. he did a very nice job with presentation and patience. We felt that Lytx was going to fit our needs from a perspective of overall fleet safety and improvements. We are about 60% installed at this point and have been able to start the coaching process. Amanda Wehunt is our SCSM and has been patient as well as a great source of information as we navigate the tool and work for positive results. We are off to great start and hope to have solid measures as quickly as possible.

Customer service and tech support are… Customer service and tech support are slow to respond and can't get issues resolved in a timely manner. Tech support reps are hard to understand. Billing issues that are going over 3 weeks with no resolution. Events requested to be removed take days to be moved out of the inbox. Constant issues with service disruptions - either cameras not connecting, website running slow, slow video uploads, live feed or browse videos freezing up, etc.