Lytx

9785 Towne Centre Drive, 92121, San Diego, United States
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2.30
Based on 20 Reviews

5

20.00%

4

10.00%

3

10.00%

2

0.00%

1

60.00%
About Lytx

Lytx is a leading provider of video telematics, analytics, safety and productivity solutions for commercial and public sector fleets. Its unrivaled Driver Safety Program, powered by the best-in-class DriveCam® Event Recorder, is proven to help save lives and reduce risk. Lytx harnesses the power of video to help clients see what happened in the past, manage their operations more efficiently in the present and improve driver behavior to change the future. Lytx offers customizable services and programs that span driver safety, risk detection, fleet tracking, compliance and fuel management. Using the world’s largest driving database of its kind, along with proprietary machine vision and artificial intelligence technology, Lytx helps protect and connect thousands of fleets and more than one million drivers worldwide.

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Jeff W
GB

Foodliner/Questliner Our process to choose a provider was rather lengthy. Mike Ayersman was our sales rep. he did a very nice job with presentation and patience. We felt that Lytx was going to fit our needs from a perspective of overall fleet safety and improvements. We are about 60% installed at this point and have been able to start the coaching process. Amanda Wehunt is our SCSM and has been patient as well as a great source of information as we navigate the tool and work for positive results. We are off to great start and hope to have solid measures as quickly as possible.

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Benton
GB

Customer service and tech support are… Customer service and tech support are slow to respond and can't get issues resolved in a timely manner. Tech support reps are hard to understand. Billing issues that are going over 3 weeks with no resolution. Events requested to be removed take days to be moved out of the inbox. Constant issues with service disruptions - either cameras not connecting, website running slow, slow video uploads, live feed or browse videos freezing up, etc.

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Tanner
GB

EH... I don't think its right to charge $150.00 to see an event that over 90 days old. I believe since we are a customer and are using equipment of yours then we should be able to view any historical data, at least at a cheaper rate. The New Platform still has deficiencies and is missing exporting functions.

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Dawn Kingman
GB

Does NOT stand by product We were told cameras would work in older equipment, even supplying them with Make, Model, Year and Vin#, FYI, they do NOT. We had a couple of incidents and the cameras FAILED to record anything and customer service from Lytx was non existent. They are only after the money and the sales, with absolutely NO customer service or retention in mind. I would rate them a negative number if rating would allow.

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David
GB

LYTX HAS ALWAYS BEEN A GREAT COMPANY… LYTX HAS ALWAYS BEEN A GREAT COMPANY WITH VERY KNOWELDABLE STAFF WHO HANDLES OUR PART NEEDS. NEVER A LATE SHIPMENT AND A VERY EASY ORDER PROCESS THROUGH THE LYTX STORE. GREAT CUSTOMER EXPERIENCE. DAVID MARSHALL KRANZ OF KANSAS CITY PURCHASING AGENT

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