General feedback There should be an option to give feedback without having to give the restaurant a low rating for general feedback. Have a phone number that you can be contacted on immediately. Turn around time to attend to complaints is too long. Stop asking for more details when details have been given already

Worst customer service possible! If I could rate the customer service a 0, that would still be too much! Honestly! So much back and forth with them copying and pasting the same answers which is always, send more info, which they already have all of the information that could possibly be given for inedible food and terrible service! DO NOT USE THEM! They are completely over priced and an absolute waste of money! I WILL NEVER USE THEM AGAIN! Save your money and fetch the food yourself!

Recently happened,and no refunds.One… Recently happened,and no refunds.One order was not delivered but on the app it went succesfully delivered.The other order had missing items,I dont get any refunds,its been almost 3 weeks for investigations.I am using uber eats until Mr D will refund,if not good luck,me and my million of friends stop using you.

Maybe train your delivery personnel to… Maybe train your delivery personnel to check an order before it leaves a restaurant. We ordered, and paid, for four drinks but only three arrived. The person who delivered it was told to bring the drink but she never bothered to return, no apology for forgetting it plus there was no response as to why it wasn't delivered. I won't use Mr Delivery again - pathetic service.

My order was completely messed up were… My order was completely messed up were i never received my drink and the food itsself wasnt what i ordered , I was only reimbersed 25rand of my 75 rand order for food i didnt receive no eat. Worst experience ever. Support team complete trash. Poor app and honestly am telling all my friends to switch to different apps because this is not what u expect when u take out your money.