Sami Greenbury
GBProbably fine if you only do things their way and cost isn't a factor Pretty much everything about or wedding went smoothly, except for Henry's Bartenders who consistently over promised and under delivered. They get some credit because the bar functioned on the day, and people were able to get drinks. For some context, we had an outdoor wedding for 100 people. We paid £3000 just for them to turn up, prepaid £2,500 towards a bar tab, spent £1,600 of that on drinks for guests (who also could purchase more). After the day Henry’s Bartenders came up with almost £900 worth of extra fees and tried to ignore and intimidate us into submission. We had too many problems to details in a review, you'd get bored reading them, so here are some highlights: We should have seen the warning signs before the wedding: - Joshua kept offering us freebies and "favours" instead of straight talking - They have photoshopped 5-star ratings on their website and misleading claims in email signatures - "Promises" and "guarantee" headlines on the website, with no details. - Josh kept no records of decisions or requests, every phone call was new. - Josh wanted everything discussed by phone, avoiding a written record On the day things got worse: - Josh kept meddling with areas of the wedding unrelated to the bar, including claiming that drinks we'd bought for our guests were a gift from him. - Their staff were caught throwing litter in the lake - Josh ignored the contact he was given for the day, and kept interrupting the groom. Including early-warning threats that he was coming up with fee. - We'd paid for him to supply 100 shot glasses for the toast, which he has brought with but said he hadn't until the grooms mother pointed them out for him. After the wedding, instead of enjoying a break, we had to deal with legal threats from Josh trying to make more money. - Josh refused to return the unpaid amount on our bar tab until we signed an NDA - we had to negotiate a change in the contract to be allowed to leave this review. - Henry's Bartenders hit us with nearly £900 worth of extra fees after the wedding, trying to justify some by sending us photos his staff took of our guests private accommodation (where they had drinks for the days we didn't have a bar). When we tried to discuss these issues they threatened to take us to court, we asked several times for their complaint procedure but none was provided and our issues were never handled as a complaint (only as a "settlement"). In the end, Joshua only treated us with any respect after we launched a website and an Instagram account to raise awareness of the way he treated us. It took a 4 months, 81 emails, 1 instagram account, 1 website, 1 call to trading standards, a contract negotiation and dozen of hours of work just to get back our unpaid bar tab. They never did acknowledge our complaint.
AmberGreen
GBGood vibes Henry's provided two bars at a venue in Shoreditch for an anniversary celebration for 300 people. All the staff were friendly during set up and efficient at clearing down after the event. During the event the bartenders were fun, adding to the party vibe and drinks were served efficiently, meaning that the queues were never too long. They definitely helped make the event a huge success.
Belinda FordhamMyers
GBRuined our wedding Great planning with our wedding day drinks Charlie but disastrous on the day I’m afraid. Paid upfront for arrival cocktails but very hot & miss for our guests , card machine not working, draught beer not working. Guests charged for wine which we had provided, slow service with queues all night. Josh & staff were found in the field making a huge racket and burning our wood with no clearing up done . Rows the next day over which rubbish they were going to take and backtracking on the agreement . When challenged they thought the best thing to do was threaten us with court action. Appalling service be warned don’t pay up front
Nicola
GBHad an amazing wedding day Had an amazing wedding day, made better by Henry’s!! Our liaison was Josh, a wedding coordinator & event manager! We only wanted a mobile bar but he went above and beyond to help plan out our whole day and explain how it would all work! Saved me so much stress. Then on the day he was fantastic, organising his own team flawlessly and also the other caterers ! Even though this wasn’t his job he stepped up. Highly recommend these guys
customer
GBFantastic, professional and fun - the perfect bartenders! Last weekend we had the delight of Henry’s bartenders for our wedding and we really could not fault them - Dan and George went above and beyond our expectations and added such a fantastic element to our day. They were both very professional whilst also being so friendly and fun; all the guests commented on how fab they were and what great lads. Our wedding was in a marquee at home so things were a lot more complicated than a usual venue reception but they just cracked on and did everything we had asked with big smiles on their faces. Thank you also to Josh who is great at communicating before the event and thinks of everything that is needed. We will definitely be using Henry’s bartenders again !! Thank you so much !!