steven owens
GBThey took my money and I got nothing! I've had no problems with orders prior to making a change of address. I made two purchases of over $70, however, the orders went to previous address. We'll, I tried to contact someone several times to no avail. The calls go to fax! I went to the site and verified and new address and placed another order and the same happened again! I will never use my vapor again nor do I recommend. They would not correspond or even try to make things right. I very disappointed. I feel like they just stole my money and I got nothing. I plan to report them to the BBB and hope that no one has to fall into my situation. The customer service does not exist! Take your chance ordering from them if your desperate.
steven owens
GBCustomer service came through in a big way this time! Thanks After I made a review that was negative for the lack of customer service I received a quick response. Even though the shipping address on my account was incorrect and I did get the address updated through customer service in time, they are resending my orders to correct any issues I've had without blame. I really appreciate that. I would have been easier if I could have gotten in touch with someone earlier. It's not good to do a negative review and then I get a response from customer service. Hopefully they will be a little more attentive to their customers in the future.
Oleksandr Morozenko
GBI ordered these vapes from another… I ordered these vapes from another online store, but they were defective, they turned on spontaneously, I tried to order them here, everything works
Andrea
GBI really likes how fast I got my orders… I really likes how fast I got my orders but all the orders I had to pay the shipping fee. My first two orders on the same day were packaged and sent in one package so I think they could have been proactive customer service wise and waived the shipping fee on one. Plus, when you’re needing help from them to cancel an order it seems to take them forever to respond and by then they say your order has been processed and it’s too late to do anything about the problem you had. They should just be a little more kind and respect their customers
Brenda Smith
GBKnown to me for the best prices! The best online vapor store I have used. I go nowhere else! It’s online and convenient. I did have an issue with just one of the disposables I ordered. It actually started leaking from the bottom. So will be my first time dealing with this situation. But their prices can’t be beat!