Good customer service with defect product So I ordered the horn bong when I received it you could tell that when they were heating the glass to form it. The glass got way to hot andmelted bigger than what it was supposed to so the the down stem now would not fit because the hole was way to big after telling waxmaid about my problem they made sure my problem was solved after proving my defect. They sent me a new one that was correctly made for the price of the one I already purchased. Company’s like these really care about there business and it just shows with customer service thanks again for making my experience better.

Great People I initially gave them one star because I ordered an Area Plus and my atomizers kept burning out and actually cracking when I used it. I couldn't get anyone on the phone for customer service so hit them up on Facebook. They put me in contact with Jack and K.T. who sent me a text asking for my address. The next week they had flown to my city to meet some vendors and asked me to meet for coffee. They brought me a brand new Ares Plus, 4 new atomizers, and a Dabber erig! I've had no issues with the new Ares Plus, in fact I'm still using the same atomizer almost 3 months later, and just the fact that they cared enough to visit me in person and bring me all of that stuff made a huge difference to me

Waxmaid is awesome Waxmaid makes my favorite type of silicone pipe - the horn rig is great and I've ordered the whole set twice with the glass pipe, too. I use it to dab oil concentrates and it works great. The silicone stays remarkably solid even after many uses. The glass ware is good quality and durable. Waxmaid is the best! Love - "Handy Sandy"

Great Company! I purchased their newest E-rig in May 2022, The Dabber. There aren't too many reviews out right now, most are from Youtubers who were sent the product. After a learning curve, I've really been enjoying it! The price was great and the quality is excellent. After a week of regular use (cleaning it with iso and q-tips after each sesh) it's in pretty much the same condition I got it. I see it lasting a while, especially since their was an extra coil included. The buying experience was great too. I was able to use Sezzle to pay, that's very nice. It was in my hands 4 days after pressing buy, couldn't be happier on that front. I'll be shopping with them again in the future, especially if their other silicone products are as good as this e-rig. My only complaint is that the instructions and packaging are in less than perfect English. They are understandable, but trial-and-error was necessary to learn when the instructions weren't completely clear.

this is probably one of the worst… this is probably one of the worst websites I've ordered off of. I ordered my water pipe and forgot to click a tiny box to change my shipping address. I've messaged you guys on everything to change my address and haven't heard anything back. NOTHING. Don't order here this site is a scam. and if there not, there customer service is just terrible then. I get the same stupid message than no operators are available.