Not Shipped within stated window and no customer service I placed an order on November 1st and it has not yet shipped. I’ve emailed customer service twice and have not received a reply even though it states that you should receive a reply within 12 hours. At this point, I am questioning if this website is legitimate. EDIT: 6 days later and I still have not received a shipping confirmation. These responses from waxmaid are disingenuous.

It was a 4/20 present for my husband… ***EDIT: Customer service did respond! It was in my spam folder titled “service” so I totally missed it! They sent out new atomizers immediately and offered some advice moving forward. I’m so grateful! Very hopeful this solves our issue cause we really do love the Ares, it is a super convenient and Versatile piece!*** It was a 4/20 present for my husband and we burned through both of the included atomizers within a few days of LIGHT use. Reached out and received zero response from customer service.

Stop SPAMING ME OR I WILL NEVER BUY ANOTHER WAXMAID PRODUCT! I made a purchase and just about every day since you have spammed me for this goddamed survey so this survey bugging me each day on end makes me want to tell everyone NOT to order from Waxmaid or you will be relentlessly spammed for this goddamed survey. Way to go, you alone caused this. Totally sucks.

Happy camper I ordered the Waxmaid 8" Upgraded Capsule Silicone Glass Nectar Collector Kit. It came 2 days early & works great. Even better than I expected. Very happy with my purchase.

Good customer service with defect product So I ordered the horn bong when I received it you could tell that when they were heating the glass to form it. The glass got way to hot andmelted bigger than what it was supposed to so the the down stem now would not fit because the hole was way to big after telling waxmaid about my problem they made sure my problem was solved after proving my defect. They sent me a new one that was correctly made for the price of the one I already purchased. Company’s like these really care about there business and it just shows with customer service thanks again for making my experience better.