Top Notch Service I bought a wax maid e-rig had a minor issue the company’s customer service was GREAT they took care of the issues quickly. I would recommend the device to my best friend and the customer service was on point. Thank You

Love the pipe, hate the bowls Love the waxmaid pipe we bought. However, when ordering the replacement bowls, two out of four have already broken. The original that these replaced lasted months. Not sure if there was a shift in manufacturing or quality but this was a waste of money and has left us extremely dissatisfied.

Different experience Webpage where payment is taken a little wonky. Took me 3 times for transaction to go through. Once payment went through, just brought back to Waxmaid webpage, no order number or anything. Never received any emails from them either. Thankfully in a few days I received item purchased, expertly wrapped. All is well that ends well

The ash catcher that waxmade provides… The ash catcher that waxmade provides is a top notch improvement for any water pipes that aren't easy to clean, or need some additional smoke cooling. It works with different amounts of water, and can be easily taken apart for cleaning. WARNING, do not use with a gravity bong or other water pipe that causes back pressure after a drag, it will push the water back out through the ash catcher.

I ordered a Crystor S Mini from Waxmaid… I ordered a Crystor S Mini from Waxmaid about a month ago. I’ve been using it since, and the clear silicone on the base has since turned brown and looks dirty (the brown staining does not come off with cleaning, boiling, etc.). I emailed customer service to see if this was normal for the product, since it’s still basically new, and received weird responses calling me “fam” and not offering any real help for the situation. The last response I received said “hello fam. I’m sorry I didn’t satisfy you.” It’s a great silicone bong, but the weird customer service exchange has put me off buying more Waxmaid products.