Received both orders within a… Received both orders within a reasonable amount of time, the first order arrived a few days before my second order. Overall very happy with the order and products, it was exactly as described on the site. They both work well and are not damaged. I think the prices I paid were well worth what I got. The only reason I left one star off is because when I was trying to get in contact with the customer service, I called for days on end and emailed and heard no response about my second package arriving later than normal with no tracking info to let me know where it was.

I ordered a Crystor S Mini from Waxmaid… I ordered a Crystor S Mini from Waxmaid about a month ago. I’ve been using it since, and the clear silicone on the base has since turned brown and looks dirty (the brown staining does not come off with cleaning, boiling, etc.). I emailed customer service to see if this was normal for the product, since it’s still basically new, and received weird responses calling me “fam” and not offering any real help for the situation. The last response I received said “hello fam. I’m sorry I didn’t satisfy you.” It’s a great silicone bong, but the weird customer service exchange has put me off buying more Waxmaid products.

Stop SPAMING ME OR I WILL NEVER BUY ANOTHER WAXMAID PRODUCT! I made a purchase and just about every day since you have spammed me for this goddamed survey so this survey bugging me each day on end makes me want to tell everyone NOT to order from Waxmaid or you will be relentlessly spammed for this goddamed survey. Way to go, you alone caused this. Totally sucks.

Good customer service with defect product So I ordered the horn bong when I received it you could tell that when they were heating the glass to form it. The glass got way to hot andmelted bigger than what it was supposed to so the the down stem now would not fit because the hole was way to big after telling waxmaid about my problem they made sure my problem was solved after proving my defect. They sent me a new one that was correctly made for the price of the one I already purchased. Company’s like these really care about there business and it just shows with customer service thanks again for making my experience better.

Great People I initially gave them one star because I ordered an Area Plus and my atomizers kept burning out and actually cracking when I used it. I couldn't get anyone on the phone for customer service so hit them up on Facebook. They put me in contact with Jack and K.T. who sent me a text asking for my address. The next week they had flown to my city to meet some vendors and asked me to meet for coffee. They brought me a brand new Ares Plus, 4 new atomizers, and a Dabber erig! I've had no issues with the new Ares Plus, in fact I'm still using the same atomizer almost 3 months later, and just the fact that they cared enough to visit me in person and bring me all of that stuff made a huge difference to me