Not Shipped within stated window and no customer service I placed an order on November 1st and it has not yet shipped. I’ve emailed customer service twice and have not received a reply even though it states that you should receive a reply within 12 hours. At this point, I am questioning if this website is legitimate. EDIT: 6 days later and I still have not received a shipping confirmation. These responses from waxmaid are disingenuous.

Blazing Crystor S Waxmaid has the hook up on amazing silicone pipes. We scored a Crystor S that's absolutely blazing! It had an ice catch a double percolator system and was made from platinum cured silicone. It had a really cool little magnet to hold on to our lighter or dab tool. The suction cup base made it virtually impossible to knock over when sitting on a smooth surface. Our order was delivered promptly and accurate tracking was provided every step of the way. We are beyond happy with our purchase and we'll definitely be buying more from waxmaidstore.com! Keep up the great work!

Top Notch Service I bought a wax maid e-rig had a minor issue the company’s customer service was GREAT they took care of the issues quickly. I would recommend the device to my best friend and the customer service was on point. Thank You

The ash catcher that waxmade provides… The ash catcher that waxmade provides is a top notch improvement for any water pipes that aren't easy to clean, or need some additional smoke cooling. It works with different amounts of water, and can be easily taken apart for cleaning. WARNING, do not use with a gravity bong or other water pipe that causes back pressure after a drag, it will push the water back out through the ash catcher.

Received both orders within a… Received both orders within a reasonable amount of time, the first order arrived a few days before my second order. Overall very happy with the order and products, it was exactly as described on the site. They both work well and are not damaged. I think the prices I paid were well worth what I got. The only reason I left one star off is because when I was trying to get in contact with the customer service, I called for days on end and emailed and heard no response about my second package arriving later than normal with no tracking info to let me know where it was.