Not Shipped within stated window and no customer service I placed an order on November 1st and it has not yet shipped. I’ve emailed customer service twice and have not received a reply even though it states that you should receive a reply within 12 hours. At this point, I am questioning if this website is legitimate. EDIT: 6 days later and I still have not received a shipping confirmation. These responses from waxmaid are disingenuous.

Love shopping here First of all, Great Products at an even better price. Super fast customer service answers questions right away. Fast delivery to put the icing on the cake. This is my 4th purchase and will be buying more from Waxmaid.

I ordered a Crystor S Mini from Waxmaid… I ordered a Crystor S Mini from Waxmaid about a month ago. I’ve been using it since, and the clear silicone on the base has since turned brown and looks dirty (the brown staining does not come off with cleaning, boiling, etc.). I emailed customer service to see if this was normal for the product, since it’s still basically new, and received weird responses calling me “fam” and not offering any real help for the situation. The last response I received said “hello fam. I’m sorry I didn’t satisfy you.” It’s a great silicone bong, but the weird customer service exchange has put me off buying more Waxmaid products.

I am absolutely impressed with their…customer service I am absolutely impressed with their customer service. I wrote a simple email and explained my issue and they made a small request and next thing I know I have a tracking # for a whole new set. Super cool. Now if I break something I have an extra one for parts. I will definitely be ordering more product from waxmaid

Received both orders within a… Received both orders within a reasonable amount of time, the first order arrived a few days before my second order. Overall very happy with the order and products, it was exactly as described on the site. They both work well and are not damaged. I think the prices I paid were well worth what I got. The only reason I left one star off is because when I was trying to get in contact with the customer service, I called for days on end and emailed and heard no response about my second package arriving later than normal with no tracking info to let me know where it was.