Not Shipped within stated window and no customer service I placed an order on November 1st and it has not yet shipped. I’ve emailed customer service twice and have not received a reply even though it states that you should receive a reply within 12 hours. At this point, I am questioning if this website is legitimate. EDIT: 6 days later and I still have not received a shipping confirmation. These responses from waxmaid are disingenuous.

Great People I initially gave them one star because I ordered an Area Plus and my atomizers kept burning out and actually cracking when I used it. I couldn't get anyone on the phone for customer service so hit them up on Facebook. They put me in contact with Jack and K.T. who sent me a text asking for my address. The next week they had flown to my city to meet some vendors and asked me to meet for coffee. They brought me a brand new Ares Plus, 4 new atomizers, and a Dabber erig! I've had no issues with the new Ares Plus, in fact I'm still using the same atomizer almost 3 months later, and just the fact that they cared enough to visit me in person and bring me all of that stuff made a huge difference to me

Waxmaid is awesome Waxmaid makes my favorite type of silicone pipe - the horn rig is great and I've ordered the whole set twice with the glass pipe, too. I use it to dab oil concentrates and it works great. The silicone stays remarkably solid even after many uses. The glass ware is good quality and durable. Waxmaid is the best! Love - "Handy Sandy"

Quick arrival, decent product Arrived within a week of ordering, strong scilionce and nice colors. I have an older model of the same product (it's an orange and white piece that isn't currently available) that ones hits better. The newer one requires more suction to smoke. It's not as smooth as the old one in my opinion but it's still a good piece I would recommend this to anyone who doesn't want to mess with a rig or likes to travel and smoke.

Stop SPAMING ME OR I WILL NEVER BUY ANOTHER WAXMAID PRODUCT! I made a purchase and just about every day since you have spammed me for this goddamed survey so this survey bugging me each day on end makes me want to tell everyone NOT to order from Waxmaid or you will be relentlessly spammed for this goddamed survey. Way to go, you alone caused this. Totally sucks.