Received both orders within a… Received both orders within a reasonable amount of time, the first order arrived a few days before my second order. Overall very happy with the order and products, it was exactly as described on the site. They both work well and are not damaged. I think the prices I paid were well worth what I got. The only reason I left one star off is because when I was trying to get in contact with the customer service, I called for days on end and emailed and heard no response about my second package arriving later than normal with no tracking info to let me know where it was.

I love their products I love their products. Their silicone bowls are my favorite really preserves the product with minimum waste. My last piece from them was my favorite water pipe I’ve ever used, it was the 4 in 1 silicone water pipe. Unfortunately the piece was stolen from me so haven’t been able to have the experience in a while. I recommend this website to all my friends and I can’t wait till they come out with knee products!

Not Shipped within stated window and no customer service I placed an order on November 1st and it has not yet shipped. I’ve emailed customer service twice and have not received a reply even though it states that you should receive a reply within 12 hours. At this point, I am questioning if this website is legitimate. EDIT: 6 days later and I still have not received a shipping confirmation. These responses from waxmaid are disingenuous.

It was a 4/20 present for my husband… ***EDIT: Customer service did respond! It was in my spam folder titled “service” so I totally missed it! They sent out new atomizers immediately and offered some advice moving forward. I’m so grateful! Very hopeful this solves our issue cause we really do love the Ares, it is a super convenient and Versatile piece!*** It was a 4/20 present for my husband and we burned through both of the included atomizers within a few days of LIGHT use. Reached out and received zero response from customer service.

this is probably one of the worst… this is probably one of the worst websites I've ordered off of. I ordered my water pipe and forgot to click a tiny box to change my shipping address. I've messaged you guys on everything to change my address and haven't heard anything back. NOTHING. Don't order here this site is a scam. and if there not, there customer service is just terrible then. I get the same stupid message than no operators are available.