I personally APPRECIATE honesty I personally APPRECIATE honesty. I recently experience where my order was over looked, therefore delay was eminent. Here comes the appreciation part … Tobacco Stock was honest enough to admit their fault and rectified the situation, with satisfaction for me. On the other hand when I ordered from “cigarette outlet” They decided to omit the fact, KNOWING before placing my order that a delay was guaranteed. In other words … They knew prior to taking my order that they could not for fill the order accordingly. Immediately following, when I placed the order from “cigarette outlet,” I received an instant message saying the order will be delayed, for who knows how long. It was after the 3rd day and no word of when my order would be shipped, did I cancel that order, with cigarette outlet. On the other hand … Tobacco Stock, takes responsibility without excuses if, a delay has happened. The other company gave me a sob story that honestly should not be my problem. I was not happy knowing the other company KNEW orders were behind and didn’t state that prior to accepting an order. Tobacco Stock has Global black brand pipe tobacco that for me? IS comparable to Marlboro. Which I smoked for 30 yrs so I am not compromising taste for cost. Also hot rod tubes. I’m trying TOP premium tubes this time because of a lower cost. Shipping is less expensive as well from tobacco stock.

Tobaccostock used to be a decent place… Tobaccostock used to be a decent place to get my RYO tobacco and tubes. Every so often a crushed box of tubes. However, they raised their pricing, packaging got worse and their customer service is terrible. My last order had 5 crushed boxes of tubes out of 10. Poor packaging. Customer service expected me to mail the boxes back and wait for replacements, forcing me to purchase somewhere else while waiting for the mail to go back and forth. The raise in prices, poor packaging and terrible customer service lost them a customer.

Love these people I have been ordering from Tobacco Stock for years an have always been pleased with the quality and price of what I ordered. Recently due to no fault of their staff , USPS lost? our order. (Since Dejoy took over the USPS he has single handley ruined the service in my opinion.) When I notified Tobacco Stock of the issue they resolved it promptly . I had paid an extra dollar for insurance on my delivery The insurance was with Route and they have been prompt and professional with resolution. I couldn't be happier with Tobacco Stock . My deep gratitude for their support and professional attitude. Faith Hancock

Cramming products & double charged Ordered cigarette tubes. They emailed me saying that it was illegal to ship just the tubes without the purchase of additional insurance and or the purchase of tobacco. Both are a lie. It took 2 weeks to get the money refunded. The phone number listed is a joke. They never answer and only respond by email. Until they start ignoring you.

Fair prices for product and been long time loyal customer I have been ordering from Tobacco stock.com for years. Before pandemic they offered free ship for orders 99.00and more! I would order 5lb bag of loose tobacco and 5 5pack cartons of tubes will last me six months! Shipping is normal time but I'm lucky usually within 4days order comes. Prices are reasonably same and other shops online, way less expensive then buying from local store, where I've paid double for 1 lb compared to 12 dollars or more depending on brand. Packaging is done well, I purchased since shipping changed, during the pandemic they do not offer the free shipping at all now! I hope they do return to this offer,but I am loyal I have had good service so I'm not going to jinx myself, although I saw another offering free ship for 120.00 or more in purchase! I also want to add product is fresh! And I've never had a problem! They also have a very good list of brands in way of rolling tobacco supplies machines to roll and other accessories, as well cigar and pipe. They offer deals on different product! I support a good business!