Tobaccostock used to be a decent place… Tobaccostock used to be a decent place to get my RYO tobacco and tubes. Every so often a crushed box of tubes. However, they raised their pricing, packaging got worse and their customer service is terrible. My last order had 5 crushed boxes of tubes out of 10. Poor packaging. Customer service expected me to mail the boxes back and wait for replacements, forcing me to purchase somewhere else while waiting for the mail to go back and forth. The raise in prices, poor packaging and terrible customer service lost them a customer.

Love these people I have been ordering from Tobacco Stock for years an have always been pleased with the quality and price of what I ordered. Recently due to no fault of their staff , USPS lost? our order. (Since Dejoy took over the USPS he has single handley ruined the service in my opinion.) When I notified Tobacco Stock of the issue they resolved it promptly . I had paid an extra dollar for insurance on my delivery The insurance was with Route and they have been prompt and professional with resolution. I couldn't be happier with Tobacco Stock . My deep gratitude for their support and professional attitude. Faith Hancock

Product is always fresh and service and… Product is always fresh and service and shipping is excellent!!

Personal Experience. I have read several of the "less than sparkling" reviews and I felt compelled to add my two cents worth. I just received my third order (in the last 5-6 month timeframe) and this order was just like the first two. I ordered on a Thursday afternoon and received shipment on the following Monday. My four cans of pipe tobacco were fresh (at least the first can I opened) and undamaged. Maybe I have just been lucky, but I find TobaccoStock to be extremely responsive, to deliver market par product, and as a rule at the cheapest price online. I definitely will used them yet again when the time comes. GOOD tobacco purveyor!

Survey Very reliable customer service and also very polite interactions with staff.