I had been looking for a hard to find… I had been looking for a hard to find cigar, and the website indicated it was in stock so i ordered it ( this wasnt the cheapest option, but the website made it sound like they had them in stock and i didnt want to wait). I ordered them on Jan 30th, 2 weeks went by and still awaiting shipment. Received an email from them stating they would be mailed out the following week, and as an apology would send 5 extra cigars. The next week came and still awaiting shipment, its now Feb 19th, and still no cigars. I understand these are limited edition, but indicate that it is a back ordered item, and then dont email me and tell me you are sending them in the next week and dont. I needed these for a cigar event Im hosting on Feb 21st, I wont be able to have these now. Set realistic expectations, if you tell me you are sending them, then send them. Called twice and left messages, and emailed once, no reply. From other posts on here meeting shipping seems to be an issue. *****update**** on 2/19 finally got ahold of someone and was told that they would ship next week, over a month after I ordered them. I advised them that if an item is not in stock list them as back order not v as available had this been done I would have gone elsewhere. If You Order Cal First And Make Sure They Actually Have Them.

Great experience with Ana Great experience with Ana. She took good care of getting us a comparable cigar when our regular was on back order. I would highly recommend Cuena Cigars!

Misleading advertising I didn't know these were on backorder until after I paid for them. Your website was misleading.

They promptly sent a partial of my … They promptly sent a partial of my order with a commitment to send the remaining when they get it in. Great service provided I receive the rest of my order.

Order Cigars for Dad's fathers day Order Cigars for Dad's fathers day. Was to be delivered 6/16/2017 never delivered Order # 6517.