Cuenca Cigars makes e-commerce feel like a brick and mortar tobacconist! I was searching online for Victor Calvo cigars, and stumbled across Cuenca Cigar's page. The vast selection and competitive prices intrigued me, so I registered with them. Their response and communication have made me feel like family, so I ordered a box of the VCs, which I understand are enroute. I look forward to more business with Ana and her staff in Hollywood, FL!

Wrong product sent! After waiting for 10 days I received the wrong cigars. I need to know how are you going to handle this i.e. if I am to send you back the cigars you sent me in error who will pay for the shipping, because this is not my error.

Order Cigars for Dad's fathers day Order Cigars for Dad's fathers day. Was to be delivered 6/16/2017 never delivered Order # 6517.

I had been looking for a hard to find… I had been looking for a hard to find cigar, and the website indicated it was in stock so i ordered it ( this wasnt the cheapest option, but the website made it sound like they had them in stock and i didnt want to wait). I ordered them on Jan 30th, 2 weeks went by and still awaiting shipment. Received an email from them stating they would be mailed out the following week, and as an apology would send 5 extra cigars. The next week came and still awaiting shipment, its now Feb 19th, and still no cigars. I understand these are limited edition, but indicate that it is a back ordered item, and then dont email me and tell me you are sending them in the next week and dont. I needed these for a cigar event Im hosting on Feb 21st, I wont be able to have these now. Set realistic expectations, if you tell me you are sending them, then send them. Called twice and left messages, and emailed once, no reply. From other posts on here meeting shipping seems to be an issue. *****update**** on 2/19 finally got ahold of someone and was told that they would ship next week, over a month after I ordered them. I advised them that if an item is not in stock list them as back order not v as available had this been done I would have gone elsewhere. If You Order Cal First And Make Sure They Actually Have Them.

This was my first purchase from Cuenca … This was my first purchase from Cuenca Cigars. They had the best price and free shipping! This is actually the 2nd box of cigars I've bought online, my first from Cuenca. It took a few days to ship out, but showed up super fast after it was in the mail. I'll definitely be ordering again! The cigars showed up at the correct RH and were packaged safely!