I should of paid attention to the reviews! Had the same issue as just about everyone else. Made my order, they immediately took the money, it stayed in "awaiting fulfilment" for over a week. I messaged them stating my concern and how long it usually takes to fulfill. They of course messaged stating it is in hold due to age verification. How am I supposed to know that if they've never said anything about that? I had to reach out. So, they wanted a picture of my ID showing my name and date of birth.(Im in the 30's) Did that (even though it felt sketchy and probably was), then after another few days, they refunded my money with no explanation. I'm just thankful I got my money back. I don't understand how others get orders from this site, unless it's all fake. I would pay attention to all the negative reviews from this site. *Update* They left a message on my phone apologizing, something went wrong with the e-mail that I sent verifying my age. The Woman said she took care of everything and updated my information and that they shipped my items, hoping that they can regain my trust. I checked the site and it says shipped, $0.00. So if the package actually arrives, I will give them another go.* Fingers crossed that this WAS just a mistake and that there actually is an excellent customer service, because she sounded sincere and really nice.

I love this store! I am really happy with this store! I like the easy-to-navigate webpage....and the prices that they offer are excellent. I have received several items from them in the mail....and they are courteous and prompt....and I will continue to do business with them! They set a great example...doing business the old-fashioned way!

Same as many other reviews here, Same as other reviews here, I made an order here (order number 279226) , payed 40+ dollars extra for the Faster shipping.. and 3 days later the package is stil not at ups. I contacted customer service, and they turn out to be as dishonest as described by many others here .. Im happy i purchased using paypal, if my order never arrives, ll get my money back eventually. Avoid this shop! My paypal is xiematlive.be

Good costumer service, grate tobacco This is the only place I will get my tobacco from. I always get my orders when expected and have never had a problem with quality.

They should get 10 stars excellent… They should get 10 stars excellent customer service! highly recommended.