I got a Lobi on 420 and it isn’t… I got a Lobi on 420 and it isn’t working. I posted a question and got a thanks for your question but no answer. Sent a message to support and got two replies from Brianna C asking questions that I replied to. No more replies or support or help. Sent a URGENT message Friday like it said to do and got a thanks for your message we’ll get back to you. Nobody has replied. Is kind that busy they can’t reply or help? Not happy

Buyer beware I bought the lobi device for my wax and the temperature settings are a joke. The temperature range is melt wax, or burn your hand, and I left a review on the website but it was removed. I can't return it because I used the device, buyer beware! Was contacted after complaining on Instagram, they stopped responding after the replacement lobi device was sent out. As of April 25th 2024 the company is requesting a video of me loading the atomizer, in other words I'm not intelligent enough to load a vape device. #BuyerBeware

It's a shame I can't give it zero stars… It's a shame I can't give it zero stars because I would. This company sucks that's all I can say about it. Their devices are cheap and flimsy and tear up within a couple of the company stand behind their awesome lifetime warranty because they charge you $30 shipping every time you get a new device replaced. I bought my first device 3 years ago and I have had it replaced five times now that's ridiculous. The last device I got replaced was defective when I got it and they refused to replace it. It completely gave out within 3 months after I got it and I said that's it I will never have another one this company sucks and they can bite my butt.

Terrible product with unresponsive and rude customer service I bought a Covert vaporizer and it leaked. They honored their warranty and sent me another one but it leaked too. They sent yet another one but made me pay for the shipping this time and it also leaks. They refused to exchange it with a different model and say they will charge me for the replacement shipping if I get another one. That would be number 4. They implied that i'm doing something wrong and it's not their product that's the problem. Because they haven't gotten reports of the same problem they implied that I must be lying! I have told them that If they issue me a return label, I'll happily send them all back but they won't do that. This wasn't an El cheapo vaporizer and I ordered from them specifically because they had a warranty. Avoid this company like the plague. UPDATE: The battery has never been an issue. Multiple cartridges have leaked in three different units. They leak in my pockets and on the table. When you pick one up, they get you all sticky! Why the vent hole is directly under the cartridge, I have an a clue but it's a recipe for leaking. I haven't over tightened or under tightened the cartrididges. For $35, you should get a unit that works and doesn't have a designed defect. UPDATE 02-01-2024: The company refuses to honor the warranty nor give me a refund. Even though I tried four new cartridges made by three different makers in the three separate units that they sent me, they all leaked out the hole in the bottom. The hole is directly under the cartridge and when the oil gets hot, it sputters and bubbles through the little hole. But Kind Pen claims that all of the cartridges must have bad and there's nothing wrong with their product. Buyer, beware. Their so-called warranty is a joke.

THE place to buy vapes! I absolutely LOVE this site! The Kind Pen is super awesome about everything! They have lifetime warranties for all of their vapes, and will replace them for any reason! Even their cheapest vapes have the warranty, and that is not something a lot of places will offer! Their customer service is amazing, and they get back to you fast! I've only had to get one replacement, in the 3 years I've been using their vapes, and I just had to pay shipping. They were super cool about everything! Their products are out of this world, as far as quality! I've gotten the Jiggy, the Weezy, slim wax pen, 2 or 3 of the easy vapes, and most recently, the new 510 thread battery, and I love them all! They also have the most colors to choose from, than any other place I've ever seen! Plus, the shipping is fast and not too expensive! I recommend The Kind Pen for any and all of your vaping pleasures, from dry vaping to oils to wax to ejuice, they have something for everyone in whatever color you can imagine! Give them a whirl, you won't be sorry, I promise!