I've ordered with thousands of dollars… I've ordered with thousands of dollars from them, because as a retailer I order all my vape products that I sell to my customers from Heaven Gifts. I have own contact person there who I can always contact by phone or Whatsapp. I don't see a reason why some people don't trust them. I'm sure there's just some misunderstanding happened between the customer and Heaven Gifts.

Worst service and customer service I’ve… Worst service and customer service I’ve ever received! I made my order on 7/11/20 and didn’t receive my order until 7/31/20! I emailed twice about the status of my order and both responses were snooty and belittling! Do not waste your money and time with this company!

I started out by using AliExpress I started out by using AliExpress, then they changed to Alibaba, then it was handed over to Heaven gifts. I cannot get an answer from anyone on my tracking information or when my order should arrive. I definitely would not order from these people

Thieves Ordered 2atomisers at the beginning of August for which I payed £31:02 I have never received them as they well know but they have taken my money and refused to refund me.the police tell me there is nothing they can do about this.these people are thieves PLEASE DO NOT BUY from this disgraceful set up they are thieving scum.unfortunately I had to give a one star rating as I could find no way to give them a true rating of no stars.BE WARNED.

Jumping Through Hoops They sent me an order out on 6/22 I got it 7/7 their shipping list was in the box I order a silver 2ml child lock tank from Ijust they sent me a silver 3ml silver full kit I told them they sent the wrong thing so to make this short they had me send all the numbers off the kit box the tracking # then they said that's not there's I got it mixed up at my house with another box because the tracking # doesn't match theirs They will have you Jumping Through Hoops instead taking the blame