I started out by using AliExpress I started out by using AliExpress, then they changed to Alibaba, then it was handed over to Heaven gifts. I cannot get an answer from anyone on my tracking information or when my order should arrive. I definitely would not order from these people

Long way to stretch my trust. My problem is that they sold me a couple devices and 2 days later e-mailed me saying that they had to get one of them from a different warehouse and I had to pay$1.50 more to get it which seems crazy and now my delivery date is extended by another 3 weeks. It just seems like they know that I can't do anything about it because they are in China and there is nobody to regulate how they do business or something so they don't care about me as a single customer. I don't know it's frustrating.

Heaven Gifts Fraud Alert ! Heaven Gifts Fraud Alert ! I purchased a predator 228 electronic cigarette mod from heaven gifts and it stopped working within 2 months. I contacted them for support and they agreed to send me a new mod as mine would not be repairable. It has been a week since their last message.They have stopped answering messages and thus unwilling to send me a refund/new mod. I would not advise anyone to ever buy products from heaven gifts e-cigarette web shop as you will never get a replacement/refund when your product has defects, even if they promised to do this.

Worst service and customer service I’ve… Worst service and customer service I’ve ever received! I made my order on 7/11/20 and didn’t receive my order until 7/31/20! I emailed twice about the status of my order and both responses were snooty and belittling! Do not waste your money and time with this company!

The most terrible customer… it was the most terrible customer experience in my life. Fiona is the rudest person i have ever spoken with. They treat their customers like sh.i.t!!!