worst customer service on the planet I wish I could give them negative stars.... they shipped me THE WRONG order I asked how we can fix this and the best option was wait another week for the RIGHT product to come in to the Wearhouse and then who knows how long until it gets shipped to me... that's absolutely insane, how can you sell products that you don't have.... I tried calling in and the manager is to busy to get back to me and the customer service lady Is too high to realize it's there mistake..... horrible customer service don't EVER order from these losers, who knows your order may just never come

Terrible experience waited 3 weeks box… Terrible experience waited 3 weeks box still never shipped canceled my subscription and one month later they charge my card again after I emailed support to cancel it. it’s a scam

I got this subscription for a couple… I got this subscription for a couple months and LOVED it even recommend it to some friends.... Then it all went down hill. Want getting near the amount of stuff I once did. The first month they messed up they made it right. After that they basically said oh well so I eventually canceled. So disappointed at their lack of customer service.

not costumer friendley First they sent me damaged lighters then in the next shipment they sent me 4/5 lighters, because that's just how they handle things. Can you buy all 5 lighters? no. Can you choose what they are? no. So you have to keep buying them, along with other stuff because of the $20 minimum purchase fee, and shipment doesn't count so like a minimum of $30-40 just to try and get that 1 lighter. I thought they were good because of their low price but they have extremely low costumer service and their descriptions and practices are pointlessly deceptive... They're $6 lighters hiding behind a massive paywall. Ill only maybe buy from them again if they drop the $20 fee so I can try and get that one red lighter but for now id rather buy from AMAZON, at least they don't sensor and weed out their reviews! Ya they don't let you see the bad reviews on their website, tells you a ton about how trust worthy they are. I got a random email from them asking for me to review lighters that i already reviewed. So i voiced my frustrations straight to them instead. They took it personally. I understand you're a person Scott, but so are your customers! We don't enjoy being swindled or receiving emails we unsubscribed from especially if its asking for a review you denied on your page. Disgusting. I brought my concerns straight to the clipper community and you can guarantee that you just lost customers. Its hard for us to find our collectables so we communicate very well in our community, and you lost all your standing.

Ordered the butler box june 18th im… Ordered the butler box june 18th im still waiting on last months box. They sent me a email stating customs was holding there items hostage. That was 6 days ago they emailed me that. Not happy about not getting a box yet considering it is july now!