Hey CI customers BEWARE!!! Hey CI customers BEWARE!!! Hey CI customers! Just a heads up to beware of CI signing you up for memberships without your knowledge. I was signed up for their PURO PERKS membership and charged $14.95/month .. I went back to check and was charged back in 2022 two times for the same. The service rep explained he canceled the most recent and I would be contacted by customer service rep by email. BEWARE OF POOR BUSINESS PRACTICES!!! I believe when you order there is box to UNCHECK to not sign up.. if you miss it and you will the charges start coming!! Its a shame as I recommend to my golf club members and friends all the time.. now that will have to change!!

Ordered for years but as I’m reading Ordered for years but as I’m reading, the same comments keep popping up. Pay more for quicker delivery but while my bank account shows they got my money, I haven’t received the cigars. In agreement with others, going elsewhere. Customer Service is a phase realized there anymore. Too bad, used to be a good business

Strange Customer Service Today we noticed two suspicious charges… Today we noticed two suspicious charges on my husband bank account, after being on hold for a hour the young woman answered then saying she couldn't hear anyone, saying "are you there"? over and over again meanwhile I am speaking very loud but she keeps reapting the same sentence. On our end we had no problems but my first instinct was she heard us just fine, I can hope that I am wrong. Bill and Donna

Not sure what has happened to CI, NO CUSTOMER SERVICE! Not sure what has happened to CI, no shipping, twelve days since order and still not shipped. no email response, twenty eight minutes on hold for customer service no answer. Paid extra for a quicker delivery service on last order and CI still shipped by slow boat. DON'T GET FRUSTRATED, BUY FROM ANOTHER SELLER!!!!!

Not the company it use to be Not the company it use to be. I ordered a S.T. Dupont lighter and CI sent me a defective lighter. After calling to get it replaced, I was told they don't send return shipping labels for lighters and I would have to pay to have the defective lighter shipped back. I don't plan on buying from CI, their sister company Cigarbid.com, or any other company associated with them.