Not the company it use to be Not the company it use to be. I ordered a S.T. Dupont lighter and CI sent me a defective lighter. After calling to get it replaced, I was told they don't send return shipping labels for lighters and I would have to pay to have the defective lighter shipped back. I don't plan on buying from CI, their sister company Cigarbid.com, or any other company associated with them.

Auto signed me up for Puro Perks membership I've been ordering from CI for years and never had a problem, until now. I placed an order on June 12th, and all of a sudden I got 2nd charge on my card for $14.95 for an item labeled "Puro Perks Membership - MEM-CILOYAL-1000". When you click on the item description, there is none. I looked up this Puro Perks separately, and it's some BS monthly discount membership service that apparently CI started racking onto everyone's orders last month, judging from other complaints here. Gonna have to think real hard before I order from CI again. Too bad, they used to be dependable.

Honestly absurd at how long these… Honestly absurd at how long these people take to ship an order. Ordered Tuesday night and I still haven’t received a confirmation email that my order has been shipped. Tried getting ahold of customer service and nothing. EDIT: Apparently my order was on hold for age verification, although I never was notified of this, I’m on the phone with them now and hopefully getting it straightened out. We’ll see how it goes

Total scam. Total scam.. They cancelled my order because they "couldn't verify my address" (same address used to order hundreds of things online for last 10 years and nearly every single day) THEN THEY CHARGED BY CREDIT CARD ANYWAY

Poorly Handled Cigars and No Customer Service I have now received two shipments of cigars from CI that were obviously mishandled at some point. One batch (Torano 50 Years) came with a crumbling wrapper. The most recent batch (Victor Sinclair Vintage Select) came with shriveled looking, wrinkled wrapper and an impossible draw. Contacting CI via their website yielded no response whatsoever. Switching to Famous Smokes for my future online purchases. If you want to roll the dice on dried out, mishandled cigars, suit yourself.