Honestly absurd at how long these… Honestly absurd at how long these people take to ship an order. Ordered Tuesday night and I still haven’t received a confirmation email that my order has been shipped. Tried getting ahold of customer service and nothing. EDIT: Apparently my order was on hold for age verification, although I never was notified of this, I’m on the phone with them now and hopefully getting it straightened out. We’ll see how it goes

Auto signed me up for Puro Perks membership I've been ordering from CI for years and never had a problem, until now. I placed an order on June 12th, and all of a sudden I got 2nd charge on my card for $14.95 for an item labeled "Puro Perks Membership - MEM-CILOYAL-1000". When you click on the item description, there is none. I looked up this Puro Perks separately, and it's some BS monthly discount membership service that apparently CI started racking onto everyone's orders last month, judging from other complaints here. Gonna have to think real hard before I order from CI again. Too bad, they used to be dependable.

DON'T BUY FROM HERE DON'T BUY FROM HERE. They will send you huge paper catalogues every month without asking and share your information with other businesses that will then also start harassing you with mail solicitations. After calling to cancel future catalogues, I'm still receiving them.

Poor cigars Poor cigars - I have bought dozens of cigars from them and each time I seem to get 'factory seconds' - just absolute crap that burn poorly - it as if one is buying those cheap cuban knock offs in Mexico - then there is the shipping - I order second day shipping so my order is fresh - 5 days to the door - WTFR - I am finished with this company

Ordered for years but as I’m reading Ordered for years but as I’m reading, the same comments keep popping up. Pay more for quicker delivery but while my bank account shows they got my money, I haven’t received the cigars. In agreement with others, going elsewhere. Customer Service is a phase realized there anymore. Too bad, used to be a good business