I paid for faster delivery, price and quality I paid for faster delivery, my order is 4 days late. If you go to one of their stores, there is a big difference between online pricing and in store pricing. The quality of cigars has dropped off as well. Mouse holes, slits, canoes, rolled too tight and won't burn. End caps fall off while you're lighting the cigar. Too many issues for me. They have fallen out of favor as many have noted on here. I'm looking for another company now. Pretty sad really, I have used them for years.

Honestly absurd at how long these… Honestly absurd at how long these people take to ship an order. Ordered Tuesday night and I still haven’t received a confirmation email that my order has been shipped. Tried getting ahold of customer service and nothing. EDIT: Apparently my order was on hold for age verification, although I never was notified of this, I’m on the phone with them now and hopefully getting it straightened out. We’ll see how it goes

Hey CI customers BEWARE!!! Hey CI customers BEWARE!!! Hey CI customers! Just a heads up to beware of CI signing you up for memberships without your knowledge. I was signed up for their PURO PERKS membership and charged $14.95/month .. I went back to check and was charged back in 2022 two times for the same. The service rep explained he canceled the most recent and I would be contacted by customer service rep by email. BEWARE OF POOR BUSINESS PRACTICES!!! I believe when you order there is box to UNCHECK to not sign up.. if you miss it and you will the charges start coming!! Its a shame as I recommend to my golf club members and friends all the time.. now that will have to change!!

DON'T BUY FROM HERE DON'T BUY FROM HERE. They will send you huge paper catalogues every month without asking and share your information with other businesses that will then also start harassing you with mail solicitations. After calling to cancel future catalogues, I'm still receiving them.

Total scam. Total scam.. They cancelled my order because they "couldn't verify my address" (same address used to order hundreds of things online for last 10 years and nearly every single day) THEN THEY CHARGED BY CREDIT CARD ANYWAY