Honestly absurd at how long these… Honestly absurd at how long these people take to ship an order. Ordered Tuesday night and I still haven’t received a confirmation email that my order has been shipped. Tried getting ahold of customer service and nothing. EDIT: Apparently my order was on hold for age verification, although I never was notified of this, I’m on the phone with them now and hopefully getting it straightened out. We’ll see how it goes

Not the company it use to be Not the company it use to be. I ordered a S.T. Dupont lighter and CI sent me a defective lighter. After calling to get it replaced, I was told they don't send return shipping labels for lighters and I would have to pay to have the defective lighter shipped back. I don't plan on buying from CI, their sister company Cigarbid.com, or any other company associated with them.

CI is sending me magazines that i never ordered. others are also complaining about this. some sort of scam from a very shady company! beware! i have ordered for several years from CI. in september, i received several magazines in the mail that i did not order. when i called the magazines, they referred me to a publishing company. when i called the company, i was told that CI had them sent to me as a promotional item. i had the publishing company to stop any magazine orders to be sent to me. i ordered some cigars from CI about a week ago, and today, i got magazines from GQ and Harper's Bazaar. when i called the publishing company, they told me that they had put a stop to sending me magazines per my request in september. they said that CI was responsible for sending them. this is some sort of scam, where the magazines will eventually try to bill you for a subscription that you never ordered. you do not have to pay for a subscription that you did not order, but some people may feel intimitated enough to send money, then they will have a subscription. CI is behind this scam, so beware of this crooked company. no more CI for me!

Putrid customer service I ordered a package of Ghurkas that included two rock glasses. When it arrived the glasses were broken. I sent a message to what CI laughingly calls customer service but it was ignored, as were two subsequent messages. Today as y I sent a message telling CI not to send me any more catalogs or emails, adding that it could go straight to hell. This ends a decades-long business relationship solely because of CI's abysmal lack of customer service or, for that matter, common courtesy.

Poor cigars Poor cigars - I have bought dozens of cigars from them and each time I seem to get 'factory seconds' - just absolute crap that burn poorly - it as if one is buying those cheap cuban knock offs in Mexico - then there is the shipping - I order second day shipping so my order is fresh - 5 days to the door - WTFR - I am finished with this company