Hey CI customers BEWARE!!! Hey CI customers! Just a heads up to beware of CI signing you up for memberships without your knowledge. I was signed up for their PURO PERKS membership and charged $14.95/month for the last 2 months. I was able to cancel the membership & the Jan 2nd fee but not Dec 1st fee!!!! The customer service rep also REFUSED to forward me to a supervisor! BEWARE OF POOR BUSINESS PRACTICES!!! Here's my CF# CI029840252

A company with no process and no… A company with no process and no standards. After a box of cigars I ordered was sent back to them from the post office for an incorrect address CI never contacted me. They never answered my customer service requests even when I attached my questions to another order. The second order they actually accepted and then cancelled saying the cigars were out of stock. The first order that was sent back... well they just put those cigars back up for sale, kept the money they charged me and I suppose was just going to keep doing that until I stepped in 3 weeks later. My first attempt at dealing with a human customer service rep had a young twerpy voice barking at me like I was in the wrong. My second person Phil was decent person but even talented people stuck in crap still smell like poo. They're not going down hill, they're already in the gutter. The other reviews should confirm the same. With as many other fish in the sea as there are, your pole is better off in someone Elses pond. CI stinks, the water is murky and the fish are polluted.

Auto signed me up for Puro Perks membership I've been ordering from CI for years and never had a problem, until now. I placed an order on June 12th, and all of a sudden I got 2nd charge on my card for $14.95 for an item labeled "Puro Perks Membership - MEM-CILOYAL-1000". When you click on the item description, there is none. I looked up this Puro Perks separately, and it's some BS monthly discount membership service that apparently CI started racking onto everyone's orders last month, judging from other complaints here. Gonna have to think real hard before I order from CI again. Too bad, they used to be dependable.

Strange Customer Service Today we noticed two suspicious charges… Today we noticed two suspicious charges on my husband bank account, after being on hold for a hour the young woman answered then saying she couldn't hear anyone, saying "are you there"? over and over again meanwhile I am speaking very loud but she keeps reapting the same sentence. On our end we had no problems but my first instinct was she heard us just fine, I can hope that I am wrong. Bill and Donna

Poor cigars Poor cigars - I have bought dozens of cigars from them and each time I seem to get 'factory seconds' - just absolute crap that burn poorly - it as if one is buying those cheap cuban knock offs in Mexico - then there is the shipping - I order second day shipping so my order is fresh - 5 days to the door - WTFR - I am finished with this company