DON'T BUY FROM HERE DON'T BUY FROM HERE. They will send you huge paper catalogues every month without asking and share your information with other businesses that will then also start harassing you with mail solicitations. After calling to cancel future catalogues, I'm still receiving them.

Putrid customer service I ordered a package of Ghurkas that included two rock glasses. When it arrived the glasses were broken. I sent a message to what CI laughingly calls customer service but it was ignored, as were two subsequent messages. Today as y I sent a message telling CI not to send me any more catalogs or emails, adding that it could go straight to hell. This ends a decades-long business relationship solely because of CI's abysmal lack of customer service or, for that matter, common courtesy.

Not the company it use to be Not the company it use to be. I ordered a S.T. Dupont lighter and CI sent me a defective lighter. After calling to get it replaced, I was told they don't send return shipping labels for lighters and I would have to pay to have the defective lighter shipped back. I don't plan on buying from CI, their sister company Cigarbid.com, or any other company associated with them.

Poor cigars Poor cigars - I have bought dozens of cigars from them and each time I seem to get 'factory seconds' - just absolute crap that burn poorly - it as if one is buying those cheap cuban knock offs in Mexico - then there is the shipping - I order second day shipping so my order is fresh - 5 days to the door - WTFR - I am finished with this company

Been waiting 2 weeks since i placed my… Been waiting 2 weeks since i placed my order. They finally called me to do age verification. Still have not received an email about confirmation either. Lets see if i get my cigars