Rick Bailey
GBNot sure what has happened to CI, NO CUSTOMER SERVICE! Not sure what has happened to CI, no shipping, twelve days since order and still not shipped. no email response, twenty eight minutes on hold for customer service no answer. Paid extra for a quicker delivery service on last order and CI still shipped by slow boat. DON'T GET FRUSTRATED, BUY FROM ANOTHER SELLER!!!!!
Cigar Smoker
GBHey CI customers BEWARE!!! Hey CI customers! Just a heads up to beware of CI signing you up for memberships without your knowledge. I was signed up for their PURO PERKS membership and charged $14.95/month for the last 2 months. I was able to cancel the membership & the Jan 2nd fee but not Dec 1st fee!!!! The customer service rep also REFUSED to forward me to a supervisor! BEWARE OF POOR BUSINESS PRACTICES!!! Here's my CF# CI029840252
Thomas Wilson
GBTotal scam. Total scam.. They cancelled my order because they "couldn't verify my address" (same address used to order hundreds of things online for last 10 years and nearly every single day) THEN THEY CHARGED BY CREDIT CARD ANYWAY
Craig Anderson
GBAuto signed me up for Puro Perks membership I've been ordering from CI for years and never had a problem, until now. I placed an order on June 12th, and all of a sudden I got 2nd charge on my card for $14.95 for an item labeled "Puro Perks Membership - MEM-CILOYAL-1000". When you click on the item description, there is none. I looked up this Puro Perks separately, and it's some BS monthly discount membership service that apparently CI started racking onto everyone's orders last month, judging from other complaints here. Gonna have to think real hard before I order from CI again. Too bad, they used to be dependable.
Eric Thomas
GBNot the company it use to be Not the company it use to be. I ordered a S.T. Dupont lighter and CI sent me a defective lighter. After calling to get it replaced, I was told they don't send return shipping labels for lighters and I would have to pay to have the defective lighter shipped back. I don't plan on buying from CI, their sister company Cigarbid.com, or any other company associated with them.