I paid for faster delivery, price and quality I paid for faster delivery, my order is 4 days late. If you go to one of their stores, there is a big difference between online pricing and in store pricing. The quality of cigars has dropped off as well. Mouse holes, slits, canoes, rolled too tight and won't burn. End caps fall off while you're lighting the cigar. Too many issues for me. They have fallen out of favor as many have noted on here. I'm looking for another company now. Pretty sad really, I have used them for years.

Total scam. Total scam.. They cancelled my order because they "couldn't verify my address" (same address used to order hundreds of things online for last 10 years and nearly every single day) THEN THEY CHARGED BY CREDIT CARD ANYWAY

Hey CI customers BEWARE!!! Hey CI customers! Just a heads up to beware of CI signing you up for memberships without your knowledge. I was signed up for their PURO PERKS membership and charged $14.95/month for the last 2 months. I was able to cancel the membership & the Jan 2nd fee but not Dec 1st fee!!!! The customer service rep also REFUSED to forward me to a supervisor! BEWARE OF POOR BUSINESS PRACTICES!!! Here's my CF# CI029840252

Putrid customer service I ordered a package of Ghurkas that included two rock glasses. When it arrived the glasses were broken. I sent a message to what CI laughingly calls customer service but it was ignored, as were two subsequent messages. Today as y I sent a message telling CI not to send me any more catalogs or emails, adding that it could go straight to hell. This ends a decades-long business relationship solely because of CI's abysmal lack of customer service or, for that matter, common courtesy.

Not the company it use to be Not the company it use to be. I ordered a S.T. Dupont lighter and CI sent me a defective lighter. After calling to get it replaced, I was told they don't send return shipping labels for lighters and I would have to pay to have the defective lighter shipped back. I don't plan on buying from CI, their sister company Cigarbid.com, or any other company associated with them.