Switching to CI I have used JR Cigar in the past and let me tell you, I'll be going with CI from now on. 1: they have a great supply like JR but have way better cigars at better prices. I ordered 10 Macanudo Inspirado for under $3 per cigar. Oh Yes!! 2: they offer a better First Responder discount or which I am 3: they arrived sooner than expected, when does that happen? As well as having a great location in Tampa Bay, which I frequent, with attentive attractive bartenders (I don't drink) that remember your drink when you return. Love these guys, buy from Cigar International J-

Hey CI customers BEWARE!!! Hey CI customers! Just a heads up to beware of CI signing you up for memberships without your knowledge. I was signed up for their PURO PERKS membership and charged $14.95/month for the last 2 months. I was able to cancel the membership & the Jan 2nd fee but not Dec 1st fee!!!! The customer service rep also REFUSED to forward me to a supervisor! BEWARE OF POOR BUSINESS PRACTICES!!! Here's my CF# CI029840252

Will sell your address to 3rd party companies I was happy with the cigars and service BUT one big item turned me right off and makes me think I'll order elsewhere. I started getting magazines from Bazzar and Vogue. After filing a BBB complaint it was discovered that CI had passed my address to a company called bPerx who than passed it to a company called Subco, a publishing clearing house. Though BBB informed I was not charged for the magazines it was unsettling as to all appearances it appeared as someone had subscribed me and used my credit info for the subscriptions. I consider it an unethical practice CI to distribute my address in this manner to 3rd party companies. This is no way for a company to build trust or a dedicated customer base.

I paid for faster delivery, price and quality I paid for faster delivery, my order is 4 days late. If you go to one of their stores, there is a big difference between online pricing and in store pricing. The quality of cigars has dropped off as well. Mouse holes, slits, canoes, rolled too tight and won't burn. End caps fall off while you're lighting the cigar. Too many issues for me. They have fallen out of favor as many have noted on here. I'm looking for another company now. Pretty sad really, I have used them for years.

Never say never Never say never - but I will never order from CI again barring drastic changes. I’ve ordered from CI several times past, no issues. And then just this week get a letter from a collection agency for a supposedly $60+ unpaid bill, 2 years ago!? Really? No notice until just now? If this is how you treat customers I will NEVER buy from CI again. Good luck with your shrinking customer base.