Never say never Never say never - but I will never order from CI again barring drastic changes. I’ve ordered from CI several times past, no issues. And then just this week get a letter from a collection agency for a supposedly $60+ unpaid bill, 2 years ago!? Really? No notice until just now? If this is how you treat customers I will NEVER buy from CI again. Good luck with your shrinking customer base.

Poorly Handled Cigars and No Customer Service I have now received two shipments of cigars from CI that were obviously mishandled at some point. One batch (Torano 50 Years) came with a crumbling wrapper. The most recent batch (Victor Sinclair Vintage Select) came with shriveled looking, wrinkled wrapper and an impossible draw. Contacting CI via their website yielded no response whatsoever. Switching to Famous Smokes for my future online purchases. If you want to roll the dice on dried out, mishandled cigars, suit yourself.

CI is sending me magazines that i never ordered. others are also complaining about this. some sort of scam from a very shady company! beware! i have ordered for several years from CI. in september, i received several magazines in the mail that i did not order. when i called the magazines, they referred me to a publishing company. when i called the company, i was told that CI had them sent to me as a promotional item. i had the publishing company to stop any magazine orders to be sent to me. i ordered some cigars from CI about a week ago, and today, i got magazines from GQ and Harper's Bazaar. when i called the publishing company, they told me that they had put a stop to sending me magazines per my request in september. they said that CI was responsible for sending them. this is some sort of scam, where the magazines will eventually try to bill you for a subscription that you never ordered. you do not have to pay for a subscription that you did not order, but some people may feel intimitated enough to send money, then they will have a subscription. CI is behind this scam, so beware of this crooked company. no more CI for me!

Been waiting 2 weeks since i placed my… Been waiting 2 weeks since i placed my order. They finally called me to do age verification. Still have not received an email about confirmation either. Lets see if i get my cigars

I paid for faster delivery, price and quality I paid for faster delivery, my order is 4 days late. If you go to one of their stores, there is a big difference between online pricing and in store pricing. The quality of cigars has dropped off as well. Mouse holes, slits, canoes, rolled too tight and won't burn. End caps fall off while you're lighting the cigar. Too many issues for me. They have fallen out of favor as many have noted on here. I'm looking for another company now. Pretty sad really, I have used them for years.