A company with no process and no… A company with no process and no standards. After a box of cigars I ordered was sent back to them from the post office for an incorrect address CI never contacted me. They never answered my customer service requests even when I attached my questions to another order. The second order they actually accepted and then cancelled saying the cigars were out of stock. The first order that was sent back... well they just put those cigars back up for sale, kept the money they charged me and I suppose was just going to keep doing that until I stepped in 3 weeks later. My first attempt at dealing with a human customer service rep had a young twerpy voice barking at me like I was in the wrong. My second person Phil was decent person but even talented people stuck in crap still smell like poo. They're not going down hill, they're already in the gutter. The other reviews should confirm the same. With as many other fish in the sea as there are, your pole is better off in someone Elses pond. CI stinks, the water is murky and the fish are polluted.

Poorly Handled Cigars and No Customer Service I have now received two shipments of cigars from CI that were obviously mishandled at some point. One batch (Torano 50 Years) came with a crumbling wrapper. The most recent batch (Victor Sinclair Vintage Select) came with shriveled looking, wrinkled wrapper and an impossible draw. Contacting CI via their website yielded no response whatsoever. Switching to Famous Smokes for my future online purchases. If you want to roll the dice on dried out, mishandled cigars, suit yourself.

Not sure what has happened to CI, NO CUSTOMER SERVICE! Not sure what has happened to CI, no shipping, twelve days since order and still not shipped. no email response, twenty eight minutes on hold for customer service no answer. Paid extra for a quicker delivery service on last order and CI still shipped by slow boat. DON'T GET FRUSTRATED, BUY FROM ANOTHER SELLER!!!!!

I paid for faster delivery, price and quality I paid for faster delivery, my order is 4 days late. If you go to one of their stores, there is a big difference between online pricing and in store pricing. The quality of cigars has dropped off as well. Mouse holes, slits, canoes, rolled too tight and won't burn. End caps fall off while you're lighting the cigar. Too many issues for me. They have fallen out of favor as many have noted on here. I'm looking for another company now. Pretty sad really, I have used them for years.

Will sell your address to 3rd party companies I was happy with the cigars and service BUT one big item turned me right off and makes me think I'll order elsewhere. I started getting magazines from Bazzar and Vogue. After filing a BBB complaint it was discovered that CI had passed my address to a company called bPerx who than passed it to a company called Subco, a publishing clearing house. Though BBB informed I was not charged for the magazines it was unsettling as to all appearances it appeared as someone had subscribed me and used my credit info for the subscriptions. I consider it an unethical practice CI to distribute my address in this manner to 3rd party companies. This is no way for a company to build trust or a dedicated customer base.