Switching to CI I have used JR Cigar in the past and let me tell you, I'll be going with CI from now on. 1: they have a great supply like JR but have way better cigars at better prices. I ordered 10 Macanudo Inspirado for under $3 per cigar. Oh Yes!! 2: they offer a better First Responder discount or which I am 3: they arrived sooner than expected, when does that happen? As well as having a great location in Tampa Bay, which I frequent, with attentive attractive bartenders (I don't drink) that remember your drink when you return. Love these guys, buy from Cigar International J-

A company with no process and no… A company with no process and no standards. After a box of cigars I ordered was sent back to them from the post office for an incorrect address CI never contacted me. They never answered my customer service requests even when I attached my questions to another order. The second order they actually accepted and then cancelled saying the cigars were out of stock. The first order that was sent back... well they just put those cigars back up for sale, kept the money they charged me and I suppose was just going to keep doing that until I stepped in 3 weeks later. My first attempt at dealing with a human customer service rep had a young twerpy voice barking at me like I was in the wrong. My second person Phil was decent person but even talented people stuck in crap still smell like poo. They're not going down hill, they're already in the gutter. The other reviews should confirm the same. With as many other fish in the sea as there are, your pole is better off in someone Elses pond. CI stinks, the water is murky and the fish are polluted.

Poor cigars Poor cigars - I have bought dozens of cigars from them and each time I seem to get 'factory seconds' - just absolute crap that burn poorly - it as if one is buying those cheap cuban knock offs in Mexico - then there is the shipping - I order second day shipping so my order is fresh - 5 days to the door - WTFR - I am finished with this company

Not the company it use to be Not the company it use to be. I ordered a S.T. Dupont lighter and CI sent me a defective lighter. After calling to get it replaced, I was told they don't send return shipping labels for lighters and I would have to pay to have the defective lighter shipped back. I don't plan on buying from CI, their sister company Cigarbid.com, or any other company associated with them.

Never say never Never say never - but I will never order from CI again barring drastic changes. I’ve ordered from CI several times past, no issues. And then just this week get a letter from a collection agency for a supposedly $60+ unpaid bill, 2 years ago!? Really? No notice until just now? If this is how you treat customers I will NEVER buy from CI again. Good luck with your shrinking customer base.