I paid for faster delivery, price and quality I paid for faster delivery, my order is 4 days late. If you go to one of their stores, there is a big difference between online pricing and in store pricing. The quality of cigars has dropped off as well. Mouse holes, slits, canoes, rolled too tight and won't burn. End caps fall off while you're lighting the cigar. Too many issues for me. They have fallen out of favor as many have noted on here. I'm looking for another company now. Pretty sad really, I have used them for years.

Poor cigars Poor cigars - I have bought dozens of cigars from them and each time I seem to get 'factory seconds' - just absolute crap that burn poorly - it as if one is buying those cheap cuban knock offs in Mexico - then there is the shipping - I order second day shipping so my order is fresh - 5 days to the door - WTFR - I am finished with this company

Been waiting 2 weeks since i placed my… Been waiting 2 weeks since i placed my order. They finally called me to do age verification. Still have not received an email about confirmation either. Lets see if i get my cigars

Poorly Handled Cigars and No Customer Service I have now received two shipments of cigars from CI that were obviously mishandled at some point. One batch (Torano 50 Years) came with a crumbling wrapper. The most recent batch (Victor Sinclair Vintage Select) came with shriveled looking, wrinkled wrapper and an impossible draw. Contacting CI via their website yielded no response whatsoever. Switching to Famous Smokes for my future online purchases. If you want to roll the dice on dried out, mishandled cigars, suit yourself.

Will sell your address to 3rd party companies I was happy with the cigars and service BUT one big item turned me right off and makes me think I'll order elsewhere. I started getting magazines from Bazzar and Vogue. After filing a BBB complaint it was discovered that CI had passed my address to a company called bPerx who than passed it to a company called Subco, a publishing clearing house. Though BBB informed I was not charged for the magazines it was unsettling as to all appearances it appeared as someone had subscribed me and used my credit info for the subscriptions. I consider it an unethical practice CI to distribute my address in this manner to 3rd party companies. This is no way for a company to build trust or a dedicated customer base.