Strange Customer Service Today we noticed two suspicious charges… Today we noticed two suspicious charges on my husband bank account, after being on hold for a hour the young woman answered then saying she couldn't hear anyone, saying "are you there"? over and over again meanwhile I am speaking very loud but she keeps reapting the same sentence. On our end we had no problems but my first instinct was she heard us just fine, I can hope that I am wrong. Bill and Donna

Poorly Handled Cigars and No Customer Service I have now received two shipments of cigars from CI that were obviously mishandled at some point. One batch (Torano 50 Years) came with a crumbling wrapper. The most recent batch (Victor Sinclair Vintage Select) came with shriveled looking, wrinkled wrapper and an impossible draw. Contacting CI via their website yielded no response whatsoever. Switching to Famous Smokes for my future online purchases. If you want to roll the dice on dried out, mishandled cigars, suit yourself.

Will sell your address to 3rd party companies I was happy with the cigars and service BUT one big item turned me right off and makes me think I'll order elsewhere. I started getting magazines from Bazzar and Vogue. After filing a BBB complaint it was discovered that CI had passed my address to a company called bPerx who than passed it to a company called Subco, a publishing clearing house. Though BBB informed I was not charged for the magazines it was unsettling as to all appearances it appeared as someone had subscribed me and used my credit info for the subscriptions. I consider it an unethical practice CI to distribute my address in this manner to 3rd party companies. This is no way for a company to build trust or a dedicated customer base.

DON'T BUY FROM HERE DON'T BUY FROM HERE. They will send you huge paper catalogues every month without asking and share your information with other businesses that will then also start harassing you with mail solicitations. After calling to cancel future catalogues, I'm still receiving them.

CI is sending me magazines that i never ordered. others are also complaining about this. some sort of scam from a very shady company! beware! i have ordered for several years from CI. in september, i received several magazines in the mail that i did not order. when i called the magazines, they referred me to a publishing company. when i called the company, i was told that CI had them sent to me as a promotional item. i had the publishing company to stop any magazine orders to be sent to me. i ordered some cigars from CI about a week ago, and today, i got magazines from GQ and Harper's Bazaar. when i called the publishing company, they told me that they had put a stop to sending me magazines per my request in september. they said that CI was responsible for sending them. this is some sort of scam, where the magazines will eventually try to bill you for a subscription that you never ordered. you do not have to pay for a subscription that you did not order, but some people may feel intimitated enough to send money, then they will have a subscription. CI is behind this scam, so beware of this crooked company. no more CI for me!