I had an issue on my server which was… I had an issue on my server which was there for almost three days, but when Mane Grigoryan stepped in to support, the problem was resolved for me within 24th as she promised

Awesome customer service Took time to understand my question and finally perfectly helped me!

Was trying to replace my chat bot on my… Was trying to replace my chat bot on my website with a new one and all I got were guides but they were to complicated for me. The rep was nice but not helpful. Unfortunately I have to watch videos elsewhere to get an understanding of how to do it. If you cant help then what's the point of customer service

feedback on my recent experiance Please note that the feedback is not only applying only on the agent but my overall recent experience. The agents' answers to my questions are overall satisfying however it is extremely annoying to receive responses every one or two days when the issue needs to be solved quickly, I don't know if the agents are on a shift not every day, and they respond when they are on a shift, or if you have too many requests and they do not have the time to answer all of them. In any case, I find that the management should take this under consideration to help the support system be faster and not take days for the agents to get back with a review or answer. thank you.

She made a perfect video for my ticket… She made a perfect video for my ticket which was really nice gesture. she understood pretty well what the issue was and was accurate to get it resolved.