Problem solved with Luna I had a very positive experience with Luna about two years ago. The company was efficient, answered the phone, and the therapist was excellent. This time I have made repeated calls to Luna to simply schedule an appointment. On the first, I waited for 45 minutes on hold, and no one ever answered the phone. On the next three attempts, I used the option of getting a call back. No call was ever returned. This is very disappointing. Shortly after posting the negative review, I did secure an appointment with an excellent physical therapist. I have had two sessions thus far and the experience has been flawless. I am glad Luna quickly resolved the problem quickly.

Delayed Benefit Verification Prior to arranging my first therapy session, I verified with Luna and my insurance that Luna is considered in-network based on my coverage. I even performed the intake process and was excited that I'm able to schedule an in-home therapy as it would be difficult for me to travel to a physical therapy facility. After my session, I got an email stating that after review, Luna is out-of-network and I was charged the self-pay rate. Disappointed that if it the out-of-network is true all along, they should disclosed that prior to my first session so I could have cancelled the appointment. Now I'm left to find another provider at the last minute as I need to have immediate therapy sessions done. On the bright side, the therapist I worked with today was very thorough and explained a lot on the therapy plan.

Convenient, but needs some work. I really liked having the therapist come to my home instead of travelling to them. Unfortunately the therapist assigned wasn't well versed in what I needed so ultimately it didn't help much. Be aware that their billing practices are a bit strange. I wasn't billed per session as we went, i received a massive single bill at the end which caught me off guard. They did automatically bill my card on file or offer to bill it, instead send me regular paper bills with no online means to remit my payment. They have some work to do with setting billing expectations and making it easy to collect payments.

The PT I had was excellent The PT I had was excellent, unfortunately she found another job. LUNA failed to took action upon her two week notice to take action to take to get another physical therapist so that I would get the ongoing treatment I need. I learned of this we they sent me a notice stating my appt was canceled. I've have now called and they're just now started looking for someone to treat me when they knew 2 weeks ago. Does Luna really care about their Patients??

Your website lists lymph edema therapy… Your website lists lymph edema therapy as part of your treatment offering but TODAY when I called to set up an appointment I was informed that "We don't treat lymph edema". I'd truly like to give ZERO stars on this review.