Problem solved with Luna I had a very positive experience with Luna about two years ago. The company was efficient, answered the phone, and the therapist was excellent. This time I have made repeated calls to Luna to simply schedule an appointment. On the first, I waited for 45 minutes on hold, and no one ever answered the phone. On the next three attempts, I used the option of getting a call back. No call was ever returned. This is very disappointing. Shortly after posting the negative review, I did secure an appointment with an excellent physical therapist. I have had two sessions thus far and the experience has been flawless. I am glad Luna quickly resolved the problem quickly.

The therapist is excellent she finds to… The therapist is excellent she finds to ways to use my daily chores with doing my exercises. She is just wonderful with her expertise qualities. I feel she is helping me a lot for the pain in my right hip, I'm almost 88 years old and they will not operate on a bad hip and he has helped me with the pain.

I would give Luna PT zero stars if I… I would give Luna PT zero stars if I could. A dear friend of mine was in hospital for over 1 month. Luna contacted us both about scheduling PT at my home ( where he is rehabbing). We both returned calls, over 2 weeks ago, and they said he wil start PT that week, as they’re finding Therapists. Since then? 1x per week, they text him saying they’re still looking for a therapist. What the heck? I’m doing PT and going to get him to my place. He’s been seeing a friend/therapist in the meantime, since Luna Therapy is a complete failure at their business. I believe that this company has the absolute worst customer service and booking services. I read the reviews, and the ones with 1 star all say same thing. They do not know how to do bookings, drop the ball, and are awful. They truly need to re-think their business and customer service model. Shame on Luna!!!

I really appreciate the in-home therapy… I really appreciate the in-home therapy that Luna offers, and Cody is wonderful! He is prompt, knowledgeable, friendly, compassionate, listens well, and devises exercises that work for me and that help me get my shoulder movement back. We have done several sessions & I have never had such a good PT before, and would recommend Luna and Cody wholeheartedly.

Waited to make appointment for more… Waited to make appointment for more than 10 days, they been saying that they never got a referral from doctor, and doctors office sent them twice Finally we made appointment But received phone call from them saying that physical therapist has meet his appointments for the week , and they would like to find us a different PT But we have to wait another week I don’t think how they treat their patients If person is in pain , they would like to have therapy,and do not wait for two weeks