Left Shoulder Injury Luna Therapy was referred to me by my CORE doctor, Dr. John Brown. There were no delays waiting to be scheduled, and from start to finish everything went well. My physical therapist, Amy Luna, was always on time. Amy was always cheerful, very personable and professional and easy to work with. We had eleven sessions. Through her encouragement and instructions I was able to gain full mobility in left my arm after six months of pain and very limited use of my left arm. Thank you Amy! I would definitely refer family and friends, and would hope they received the care, and attention I received.

Delayed Benefit Verification Prior to arranging my first therapy session, I verified with Luna and my insurance that Luna is considered in-network based on my coverage. I even performed the intake process and was excited that I'm able to schedule an in-home therapy as it would be difficult for me to travel to a physical therapy facility. After my session, I got an email stating that after review, Luna is out-of-network and I was charged the self-pay rate. Disappointed that if it the out-of-network is true all along, they should disclosed that prior to my first session so I could have cancelled the appointment. Now I'm left to find another provider at the last minute as I need to have immediate therapy sessions done. On the bright side, the therapist I worked with today was very thorough and explained a lot on the therapy plan.

THANK YOU AMY CRUZ! My name is Annie Arthur. Amy Cruz came into my life (thanks to the Core Institute/as they did all my surgeries)as I'd been suffering from my left hip for a long time. I have a lot of scar tissue due to a full lumbar fusion (2006), both hips having been replaced (2008 & 2009). With her great experience, patience and humor Amy brought me day by day Nov. 1-Nov.15 (9 visits) to a stronger, diminished pain self!

Your website lists lymph edema therapy… Your website lists lymph edema therapy as part of your treatment offering but TODAY when I called to set up an appointment I was informed that "We don't treat lymph edema". I'd truly like to give ZERO stars on this review.

Convenient, but needs some work. I really liked having the therapist come to my home instead of travelling to them. Unfortunately the therapist assigned wasn't well versed in what I needed so ultimately it didn't help much. Be aware that their billing practices are a bit strange. I wasn't billed per session as we went, i received a massive single bill at the end which caught me off guard. They did automatically bill my card on file or offer to bill it, instead send me regular paper bills with no online means to remit my payment. They have some work to do with setting billing expectations and making it easy to collect payments.