Above and beyond my expectations! As a publisher of awesome literature for kids we boast about flawless stories. We chose DCL and Devorah Ashlem for our publishing needs because of the incredible service they provide. Even post the uploads when our staff found minor typos or spaces (which were our own fault) they went back and uploaded our requests dozens of times. Can't recommend this company highly enough!

DCL Caters to our specifics cases very well Our products have specifics in packaging and nature of business setup which can be tricky. DCL (Data Conversion Laboratory) always were able to place those specifics aligned well with FDA system; from support in creating SPL files, onto submission to FDA Gateway, troubleshooting from errors and path forward as FDA guidelines would state, always brought to success submission with our NDC, facility update, and annual update! DCL team very courteous, professional, and timely manner. Happy customer here.

Absolutely horrible Absolutely horrible. I know how important these surveys are and I wouldn't give such a low rating lightly. It takes two days to get a printer installed? Over five days for a password reset? You need to review your online ticket review and resolution process for process inefficiencies. The time it takes for not only a REAL person to get back to someone, never mind the time it takes to resolve, is unacceptable. Not only that, if you call someone for something so simple as installing a printer driver, they can't handle it and need to send it to the next level... pointless.

Exceptional service I have had a long association with DCL over many years and I have only good things to say regarding their professionalism, attention to detail, customer service and their communication. Always super supportive with any queries we have. Mary Jane Lopez is wonderful to deal with and always replies to emails in a timely manner and gives additional information which is so very helpful. Would highly recommend DCL.

Precision and Agility with DCL Harmonizer DCL Harmonizer was fundamental for me to carry out a content reuse project I’ve had in mind for months. Having the DCL Harmonizer report served as a guide and made my reuse work a lot more precise. 59% of the files in scope had at least one reusable element - a lot more than I had expected. Using the tool has also made my work a lot more agile: If I were to compare the content files, my project would’ve taken at least double the time. Sending DCL the files and getting the results was a matter of days.