Absolutely horrible Absolutely horrible. I know how important these surveys are and I wouldn't give such a low rating lightly. It takes two days to get a printer installed? Over five days for a password reset? You need to review your online ticket review and resolution process for process inefficiencies. The time it takes for not only a REAL person to get back to someone, never mind the time it takes to resolve, is unacceptable. Not only that, if you call someone for something so simple as installing a printer driver, they can't handle it and need to send it to the next level... pointless.

Well organised, knowledgeable & proactive Having worked with a different provider at first, we turned to DC Lab to help us out of a difficult situation. They ensured we can now deliver what we promised our customers on time and in good quality. The staff we have had dealings with have proved very knowledgeable and proactive - when a problem arises, they make sure a good solution is provided quickly. While they will seek feedback where necessary, they don't bother us with questions they can solve on their own. Their throughput speed and reactivity is impressive.

Data Conversion Laboratory (DCL) great service We have worked with DCL for many years, as they process the XML conversion of our medical journal PDFs. The staff is very knowledgeable, provides high-quality files, quick turnaround time, notifies us right away of any problems, and offers competitive pricing.

8 Years Of Incredible - Outstanding Support I've been working with Data Conversion Labs & Howard & Team for over 8 years now. They not only saved my product and my company way back when we started working together but they continue to help us grow by taking over the tasks of working with the FDA. They are thorough and supportive and I KNOW when I'm working with them, they have my back and are looking out for us and our best interest. They are great, outstanding, incredible partners. I would not be here without them. Thanks so much team.

very responsive team! very responsive team not just with overall turnaround timelines but in responding to questions raised throughout the process to develop new SPL files make revisions, clarify activities related to listings and regulatory requirements, etc. They are always prompt and responses clearly stated, lessening further confusion. I highly recommend DCL as a vendor and a partner.