Large volume conversion and cleanup DCL carried out a large volume conversion over many months as part of a larger system migration project. Beth and her team were always clear in their communications, responded quickly to questions, and were very reliable in getting the job done. Without DCL we would not have succeded in our project, or at least not within any reasonable timeframe. I have no hesitation in recommending DCL for any conversion work.

Absolutely horrible Absolutely horrible. I know how important these surveys are and I wouldn't give such a low rating lightly. It takes two days to get a printer installed? Over five days for a password reset? You need to review your online ticket review and resolution process for process inefficiencies. The time it takes for not only a REAL person to get back to someone, never mind the time it takes to resolve, is unacceptable. Not only that, if you call someone for something so simple as installing a printer driver, they can't handle it and need to send it to the next level... pointless.

Precision and Agility with DCL Harmonizer DCL Harmonizer was fundamental for me to carry out a content reuse project I’ve had in mind for months. Having the DCL Harmonizer report served as a guide and made my reuse work a lot more precise. 59% of the files in scope had at least one reusable element - a lot more than I had expected. Using the tool has also made my work a lot more agile: If I were to compare the content files, my project would’ve taken at least double the time. Sending DCL the files and getting the results was a matter of days.

Well organised, knowledgeable & proactive Having worked with a different provider at first, we turned to DC Lab to help us out of a difficult situation. They ensured we can now deliver what we promised our customers on time and in good quality. The staff we have had dealings with have proved very knowledgeable and proactive - when a problem arises, they make sure a good solution is provided quickly. While they will seek feedback where necessary, they don't bother us with questions they can solve on their own. Their throughput speed and reactivity is impressive.

Exceptional service I have had a long association with DCL over many years and I have only good things to say regarding their professionalism, attention to detail, customer service and their communication. Always super supportive with any queries we have. Mary Jane Lopez is wonderful to deal with and always replies to emails in a timely manner and gives additional information which is so very helpful. Would highly recommend DCL.