Absolutely horrible Absolutely horrible. I know how important these surveys are and I wouldn't give such a low rating lightly. It takes two days to get a printer installed? Over five days for a password reset? You need to review your online ticket review and resolution process for process inefficiencies. The time it takes for not only a REAL person to get back to someone, never mind the time it takes to resolve, is unacceptable. Not only that, if you call someone for something so simple as installing a printer driver, they can't handle it and need to send it to the next level... pointless.

Well organised, knowledgeable & proactive Having worked with a different provider at first, we turned to DC Lab to help us out of a difficult situation. They ensured we can now deliver what we promised our customers on time and in good quality. The staff we have had dealings with have proved very knowledgeable and proactive - when a problem arises, they make sure a good solution is provided quickly. While they will seek feedback where necessary, they don't bother us with questions they can solve on their own. Their throughput speed and reactivity is impressive.

The DCLab team knows what they are doing DCLab delivered my epub interior file early. They then and built out my ebook cover file at the last minute. With DCLab's help, I was able to get my ebook out on schedule in spite of the problems I encountered before I contacted DCLabs.. Thank you DCLab.

Excellent PDF to EPUB Conversion I have worked with DCL and Mary Jane Lopez for several years and they consistently provide excellent PDF to EPUB conversion services and customer service. They are quick and very responsive and do great work. If you're looking for a more dynamic EPUB eBook experience, that's not DCL's wheelhouse. For basic EPUB conversion services, I highly recommend them.

Data Conversion Laboratory (DCL) great service We have worked with DCL for many years, as they process the XML conversion of our medical journal PDFs. The staff is very knowledgeable, provides high-quality files, quick turnaround time, notifies us right away of any problems, and offers competitive pricing.