James C Thompson
GBThe DCLab team knows what they are doing DCLab delivered my epub interior file early. They then and built out my ebook cover file at the last minute. With DCLab's help, I was able to get my ebook out on schedule in spite of the problems I encountered before I contacted DCLabs.. Thank you DCLab.
Government worker
GBHighly recommended company Highly recommended company We have worked with DCL for about 8 years now. They are consistently responsive, professional, thorough, and highly skilled. They provide webinars on current topics and share valuable expertise. They are trustworthy and helpful. It is nice to know that we don't have to keep up with new content formats - they do it for us.
Camille Clowery
GBGreat experiences with backend conversion We have used DCL for a few back content conversion projects. I highly recommend them; they are reliable and the XML produced is accurate. Throughout our projects, DCL’s project manager responded to our questions quickly, although I found it hard to keep track of things over several months via email. I think it would be helpful if there was a way to track comments and the progress of the project other than through email.
L Gunderman
GBExcellent PDF to EPUB Conversion I have worked with DCL and Mary Jane Lopez for several years and they consistently provide excellent PDF to EPUB conversion services and customer service. They are quick and very responsive and do great work. If you're looking for a more dynamic EPUB eBook experience, that's not DCL's wheelhouse. For basic EPUB conversion services, I highly recommend them.
Jodi
GBAbsolutely horrible Absolutely horrible. I know how important these surveys are and I wouldn't give such a low rating lightly. It takes two days to get a printer installed? Over five days for a password reset? You need to review your online ticket review and resolution process for process inefficiencies. The time it takes for not only a REAL person to get back to someone, never mind the time it takes to resolve, is unacceptable. Not only that, if you call someone for something so simple as installing a printer driver, they can't handle it and need to send it to the next level... pointless.