very responsive team! very responsive team not just with overall turnaround timelines but in responding to questions raised throughout the process to develop new SPL files make revisions, clarify activities related to listings and regulatory requirements, etc. They are always prompt and responses clearly stated, lessening further confusion. I highly recommend DCL as a vendor and a partner.

Absolutely horrible Absolutely horrible. I know how important these surveys are and I wouldn't give such a low rating lightly. It takes two days to get a printer installed? Over five days for a password reset? You need to review your online ticket review and resolution process for process inefficiencies. The time it takes for not only a REAL person to get back to someone, never mind the time it takes to resolve, is unacceptable. Not only that, if you call someone for something so simple as installing a printer driver, they can't handle it and need to send it to the next level... pointless.

Highly recommended company Highly recommended company We have worked with DCL for about 8 years now. They are consistently responsive, professional, thorough, and highly skilled. They provide webinars on current topics and share valuable expertise. They are trustworthy and helpful. It is nice to know that we don't have to keep up with new content formats - they do it for us.

The team at DCL is always prompt and consistent The team at DCL is always prompt, professional and quick with their responses and their turn around time is always on time and consistent. I also appreciate Kajal and Sergey always being patient when I make a mistake, ask questions and/or send wrong documents. There is never a feeling that I am wasting their time. I appreciate the whole team as sometimes I have a strict deadline. DCL always pulls through. It is noticed and appreciated. Thank you all!!

DCL Caters to our specifics cases very well Our products have specifics in packaging and nature of business setup which can be tricky. DCL (Data Conversion Laboratory) always were able to place those specifics aligned well with FDA system; from support in creating SPL files, onto submission to FDA Gateway, troubleshooting from errors and path forward as FDA guidelines would state, always brought to success submission with our NDC, facility update, and annual update! DCL team very courteous, professional, and timely manner. Happy customer here.