CEO
GB8 Years Of Incredible - Outstanding Support I've been working with Data Conversion Labs & Howard & Team for over 8 years now. They not only saved my product and my company way back when we started working together but they continue to help us grow by taking over the tasks of working with the FDA. They are thorough and supportive and I KNOW when I'm working with them, they have my back and are looking out for us and our best interest. They are great, outstanding, incredible partners. I would not be here without them. Thanks so much team.
James C Thompson
GBThe DCLab team knows what they are doing DCLab delivered my epub interior file early. They then and built out my ebook cover file at the last minute. With DCLab's help, I was able to get my ebook out on schedule in spite of the problems I encountered before I contacted DCLabs.. Thank you DCLab.
Jodi
GBAbsolutely horrible Absolutely horrible. I know how important these surveys are and I wouldn't give such a low rating lightly. It takes two days to get a printer installed? Over five days for a password reset? You need to review your online ticket review and resolution process for process inefficiencies. The time it takes for not only a REAL person to get back to someone, never mind the time it takes to resolve, is unacceptable. Not only that, if you call someone for something so simple as installing a printer driver, they can't handle it and need to send it to the next level... pointless.
A DCL Customer
CHLarge volume conversion and cleanup DCL carried out a large volume conversion over many months as part of a larger system migration project. Beth and her team were always clear in their communications, responded quickly to questions, and were very reliable in getting the job done. Without DCL we would not have succeded in our project, or at least not within any reasonable timeframe. I have no hesitation in recommending DCL for any conversion work.
Starr Sekulich
GBThe team at DCL is always prompt and consistent The team at DCL is always prompt, professional and quick with their responses and their turn around time is always on time and consistent. I also appreciate Kajal and Sergey always being patient when I make a mistake, ask questions and/or send wrong documents. There is never a feeling that I am wasting their time. I appreciate the whole team as sometimes I have a strict deadline. DCL always pulls through. It is noticed and appreciated. Thank you all!!