Jodi
GBAbsolutely horrible Absolutely horrible. I know how important these surveys are and I wouldn't give such a low rating lightly. It takes two days to get a printer installed? Over five days for a password reset? You need to review your online ticket review and resolution process for process inefficiencies. The time it takes for not only a REAL person to get back to someone, never mind the time it takes to resolve, is unacceptable. Not only that, if you call someone for something so simple as installing a printer driver, they can't handle it and need to send it to the next level... pointless.
Zev Lewinson
GBAbove and beyond my expectations! As a publisher of awesome literature for kids we boast about flawless stories. We chose DCL and Devorah Ashlem for our publishing needs because of the incredible service they provide. Even post the uploads when our staff found minor typos or spaces (which were our own fault) they went back and uploaded our requests dozens of times. Can't recommend this company highly enough!
Anja
CHWell organised, knowledgeable & proactive Having worked with a different provider at first, we turned to DC Lab to help us out of a difficult situation. They ensured we can now deliver what we promised our customers on time and in good quality. The staff we have had dealings with have proved very knowledgeable and proactive - when a problem arises, they make sure a good solution is provided quickly. While they will seek feedback where necessary, they don't bother us with questions they can solve on their own. Their throughput speed and reactivity is impressive.
A DCL Customer
CHLarge volume conversion and cleanup DCL carried out a large volume conversion over many months as part of a larger system migration project. Beth and her team were always clear in their communications, responded quickly to questions, and were very reliable in getting the job done. Without DCL we would not have succeded in our project, or at least not within any reasonable timeframe. I have no hesitation in recommending DCL for any conversion work.
Anonymous
GBCommunication is great Communication is great. Allan always responds promptly and answers all my questions. The procedure to upload files is easy, and we get our epub file created within 2 weeks or less.