Tanner is grade A customer service! I haven’t even ordered my retainers yet but I needed to leave a review. Tanner is so ridiculously awesome! Not only did he answer every single question with professionalism and knowledge but he made sure I understood the whole process and exactly what to expect. Let’s clone Tanner and put him behind every customer service phone call!

Great Customer Service We received our impression kit in November, and the impressions my daughter made were shallow, and had some distortion. After receiving the retainers and trying them, they did not fit correctly. I simply emailed Tanner and asked if I could send in molds from our Ortho office. He instructed me how to do so. Just received the molds and new retainers, and WOW! are they ever good. Thank you Drs. Haltom and Tanner for your dedication to your customers!

The retainers don't fit my teeth… The retainers don't fit my teeth properly. The retainers are changing the shape of my teeth. Please refund my purchase. Thank you.

I ordered the Smile Direct Club package… I ordered the Smile Direct Club package that was supposed to include retainers direct to obtain my retainers digital mold from SDC, so I could save time and avoid redoing the molds. 😒 Instead, I received the molds. I tried calling and emailing twice, but no response. 😤 So, I sent in the molds, hoping to salvage the situation. Finally, I got an automated email saying my retainers are checked in and to wait 15 business days. 🤞 #RetainerWoes

Does someone know how to contact this… Does someone know how to contact this company ? The only has email and their phone number is only for messages. It's been more than one month and nothing is up. When a contact them, they say that the package is arriving late …. But they donygive you any date