Matthew King
GBI ordered the Smile Direct Club package… I ordered the Smile Direct Club package that was supposed to include retainers direct to obtain my retainers digital mold from SDC, so I could save time and avoid redoing the molds. 😒 Instead, I received the molds. I tried calling and emailing twice, but no response. 😤 So, I sent in the molds, hoping to salvage the situation. Finally, I got an automated email saying my retainers are checked in and to wait 15 business days. 🤞 #RetainerWoes
Unhappy Camper
GBVery very slow process after you pay… Very very slow process after you pay for your retainers. They sent the molding kit quickly & say they have received them quickly but it takes almost two months to get them to send the retainers. They don’t give you updates unsolicited or apologize. Direct retainers just take your money & act as though you’ll just for get about the retainers until they show up months later. In the meantime your teeth are shifting. I wouldn’t recommend using them.
Lisa Moppin Bichler
GBGreat communication The process was easy and the communication was excellent! When I had a question I’d email and a response would come within the hour normally. It did take a bit longer to receive my retainer due to it being around the holiday season but that’s nothing that deterred me. Thanks for a wonder end product that fits well and is very durable.
Antho Cabrera
GBDoes someone know how to contact this… Does someone know how to contact this company ? The only has email and their phone number is only for messages. It's been more than one month and nothing is up. When a contact them, they say that the package is arriving late …. But they donygive you any date
Kelly Poirier
GBGreat experience, perfect fit. My daughters retainers were worn out and need to be replaced. Called her orthodontist and was shocked at how much they wanted. I did a little research online and contacted Retainers Direct and to my surprise got a live person - Tanner - who was fantastic. Shipped them her dental impression from the orthodontist, made payment online, received her new retainers the next week. And saved a load of money!