I ordered the Smile Direct Club package… I ordered the Smile Direct Club package that was supposed to include retainers direct to obtain my retainers digital mold from SDC, so I could save time and avoid redoing the molds. 😒 Instead, I received the molds. I tried calling and emailing twice, but no response. 😤 So, I sent in the molds, hoping to salvage the situation. Finally, I got an automated email saying my retainers are checked in and to wait 15 business days. 🤞 #RetainerWoes

I am very happy with my retainers I am very happy with my retainers after trying them out! The material is feels sturdier than my current retainer, which makes it less likely to deteriorate quickly. The modifications also feel natural! The order had a quick turnaround and the process was simple to follow. They fit perfectly!

Great experience, perfect fit. My daughters retainers were worn out and need to be replaced. Called her orthodontist and was shocked at how much they wanted. I did a little research online and contacted Retainers Direct and to my surprise got a live person - Tanner - who was fantastic. Shipped them her dental impression from the orthodontist, made payment online, received her new retainers the next week. And saved a load of money!

Disappointing Disappointing. Pack arrived promptly & photo check was quick to reply & give advice. When I thought I got it right (and photo check was given all clear) I sent it off. Got the retainer in ok time - 1-2 weeks but the bottom one is loose. I emailed 3 times asking for help / if I can get a new one done and resend & didn’t hear back. Waste of money then! Done bother. Pay a little bit more and get a dentist to do it so it’s right. If I’d heard back & they fixed it I would have rated well but pointless now

A company with fraudulent practices and lacking in ethics this company is taking advantage of the fact that their customers can do absolutely nothing except send emails and ask for status. They are basically holding my retainers hostage by not providing the product in a reasonable time. They are also committing fraud by repeatedly claiming a ship by date and not fulfilling that claim. I’m still waiting for my retainers to be shipped. After 15 business days I emailed and asked for the status and I was told that it would be shipped out soon. Soon never came and I emailed again and I was told it would ship out by next week, next week came and nothing and I asked again and was told it would be shipped out in a few days. Again and again I ask for status and was told it would be shipped out in a few days and when few days goes by I have no recourse except to ask again. Retainers direct is unethical, untrustworthy, and their fraudulent practices needs to be condemned. It’s literally like being stuck in an abusive relationship. They apologize, they say they will do better, they make another promise, and then they break their promise again, only to repeat that sick cycle over and over, and you can’t break up with them because you’ve already invested too much time and money into them. Absolutely disgusting!