Disappointing Disappointing. Pack arrived promptly & photo check was quick to reply & give advice. When I thought I got it right (and photo check was given all clear) I sent it off. Got the retainer in ok time - 1-2 weeks but the bottom one is loose. I emailed 3 times asking for help / if I can get a new one done and resend & didn’t hear back. Waste of money then! Done bother. Pay a little bit more and get a dentist to do it so it’s right. If I’d heard back & they fixed it I would have rated well but pointless now

Fantastic Retainers Despite my skepticism, I am extremely pleased. I was able to use a 3D scan from my orthodontist and received my retainer in 2 weeks time. They also sent me a mold of my teeth to use any time I need a new retainer. The retainers are great quality and more clear than the originals I received from the orthodontist. I love them! The customer service is a little slow but that didn’t affect the timing of my delivery or the quality of my retainers. I will definitely will be using RetainersDirect again for a replacement! If you’re debating on using them, go for it! I took the gamble and couldn’t be happier.

This process is taking more than 30… This process is taking more than 30 days, no one responds just a stupid generic email. Multiple emails no response. DONT BUY from this website. It’s a rip off out of country manufacturing and should be shut down. I’m going to the attorney general to complain about this company.

Tanner is grade A customer service! I haven’t even ordered my retainers yet but I needed to leave a review. Tanner is so ridiculously awesome! Not only did he answer every single question with professionalism and knowledge but he made sure I understood the whole process and exactly what to expect. Let’s clone Tanner and put him behind every customer service phone call!

Super happy! I'm super happy with my upper and lower retainers. I used Smile Direct Club to align my teeth before they went bankrupt. I turned here to get retainers to keep my teeth in place. They fit amazingly—far better than even my Smile Direct retainers ever did. Their incredibly comfortable. Zero complaints.