Lack of choices with treatment plan as… Lack of choices with treatment plan as the denial was a result of improper documentation given to the underwriter. It was as they were in the tooth extraction business instead of saving of teeth business I changed dentist provider and had no problem in getting approval for two crowns with same insurance resulting in me saving my teeth. In another instance they charged me $500 at the last minute for a bone graft when it could have been covered. Poor service.

When I visited recently, DHA was NOT UP TO THE TASK! When I visited recently, there was only one doctor to service entire day's workload of patients. Result was patients waiting endlessly, only to be forgotten about anyway. I waited 20 mins. to see a Dr. following a tooth cleaning, wasn't given any updates, and ended up walking out to keep another appt. POOR PLANNING AND STAFF MANAGEMENT!! This staff, in general, seems to have issues with professionalism and patient courtesy. Rude, impatient, and uninterested. We're humans, not cattle (as the health service industry, it seems, prefers to view us). My advice: Look for an alternate provider.

Staff/Doctor Im giving the office staff and the Dental Assistant The 5 star rating. They are very friendly and professional Staff to work with. However this was the first meeting with Dr. Summer who was very unprofessional by coming in and not introducing herself I had to ask her what her name was. Dr. Summer proceeded to sit down and not explain what she would be doing she just said open your mouth for me. Dr. Summer bedside mannerism differently needs work. I rate Dr. Summer 1 star and Im being generous with that.. When I make my next appointment i will definitely ask to be seen by another Doctor.

TERRIBLE PLACE!~ They are only worried about PROFIT They are only worried about PROFIT, not about patients. They refused to clean my teeth because I did not want an X-Ray. I may have CANCER and I want to reduce to the minimum the radiation to my body. They did not accept my reasons and I felt DISCRIMINATED by their profit GREED.

Avoid at all cost Avoid at all cost! Outrageously bad service. I have been trying to get an appointment for 6 months. I finally managed to schedule one a month in advance. I called them the previous day to confirm only to find out that they've cancelled my appointment. They didn't even bother calling me! Now it's back to the waiting game trying to get another appointment. The worst part is that this is a "consultation" appointment only because they refuse to schedule my cleaning without a "consultation". If I didn't have to wait for an extra 3 months to get on a new DMO list for a new dentist, I would have already moved.