Always a great experience never really… Always a great experience never really wait thatb ong but than again im always there before my appointment time n come 1-2 times a year for myself n for my son who comes once a year for his teeth cleaning...dr gaines has been our dr for years...love the staff n her!!!! Always engaging with us and very sweert and straight forward

Lack of choices with treatment plan as… Lack of choices with treatment plan as the denial was a result of improper documentation given to the underwriter. It was as they were in the tooth extraction business instead of saving of teeth business I changed dentist provider and had no problem in getting approval for two crowns with same insurance resulting in me saving my teeth. In another instance they charged me $500 at the last minute for a bone graft when it could have been covered. Poor service.

Avoid at all cost Avoid at all cost! Outrageously bad service. I have been trying to get an appointment for 6 months. I finally managed to schedule one a month in advance. I called them the previous day to confirm only to find out that they've cancelled my appointment. They didn't even bother calling me! Now it's back to the waiting game trying to get another appointment. The worst part is that this is a "consultation" appointment only because they refuse to schedule my cleaning without a "consultation". If I didn't have to wait for an extra 3 months to get on a new DMO list for a new dentist, I would have already moved.

unorganized place I keep receiving patient call and emails that address other patients. I have updated my information numerous times and they still keep sending emails and leaving messages on my phone. I'm pretty sure that's breaking some kind of law

Very friendly staff Very friendly staff, knowledgeable. Loved the fact that I was in and out of the surgery/procedure in less than 15 minutes. I had four teeth extracted. The doctor was great, professional, to the point. Everything down to the follow-up, prescriptions and after care instructions were precise and very helpful. Thank you, will definitely recommend!!