Unsatisfied Customer
GBThe Orthodontist is very very… The Orthodontist is very very rude and has no patience. He truly doesn’t know how to talk to people and depending on what insurance you carry is the treatment that you receive. The other staff are not as bad, however the customer service really sucks as well. Will not be getting anymore services from this place if business after my child is done with treatment.And no I would not recommend this place to anyone else.
Michelle
GBHorrible place Received a call the day before an evening appointment that was made six months ago to say they no longer have evening appointments. Was advise to come in at 5:00 on the following Monday. Sure that works if you do not have a job.
Carl C.
GBWhen I visited recently, DHA was NOT UP TO THE TASK! When I visited recently, there was only one doctor to service entire day's workload of patients. Result was patients waiting endlessly, only to be forgotten about anyway. I waited 20 mins. to see a Dr. following a tooth cleaning, wasn't given any updates, and ended up walking out to keep another appt. POOR PLANNING AND STAFF MANAGEMENT!! This staff, in general, seems to have issues with professionalism and patient courtesy. Rude, impatient, and uninterested. We're humans, not cattle (as the health service industry, it seems, prefers to view us). My advice: Look for an alternate provider.
Zaniyah Lloyd-Tucker
GBHorrible customer service My dentist is Great it’s the gather that the problem. I called 7 times to date to confirm my balance because they did not send to my dental part after medical paid l. Still no call no information. All I know is about to f I get any type of Collection notice because you guys failed me to contact me it’s going to be a media issue seriously.
Kristopher Quezada
GBWait time is Unnecessarily Long Over books appointments causing wait time to be for an hour to two hours. Even if you come in early to your appointment, the wait time gets extended because the dentist does not get in office on time. (Has happen to me twice)