I have never experienced such rudeness I have never experienced such rudeness. 1st day there wrong pano up and when I said something the assistant kept saying have a seat. I'm an adult not a little kid and once everything explained Dr said we needed a clearance, it took over a month to have Dr. look at the clearance which was done within a week. Not to mention I called several times and got the run around and couldn't explain things to me. Finall, Dr spoke to me, was abrupt EXTREMEMLY bad and rude experience ever! From Drs to assistant!

Lack of choices with treatment plan as… Lack of choices with treatment plan as the denial was a result of improper documentation given to the underwriter. It was as they were in the tooth extraction business instead of saving of teeth business I changed dentist provider and had no problem in getting approval for two crowns with same insurance resulting in me saving my teeth. In another instance they charged me $500 at the last minute for a bone graft when it could have been covered. Poor service.

Avoid at all cost Avoid at all cost! Outrageously bad service. I have been trying to get an appointment for 6 months. I finally managed to schedule one a month in advance. I called them the previous day to confirm only to find out that they've cancelled my appointment. They didn't even bother calling me! Now it's back to the waiting game trying to get another appointment. The worst part is that this is a "consultation" appointment only because they refuse to schedule my cleaning without a "consultation". If I didn't have to wait for an extra 3 months to get on a new DMO list for a new dentist, I would have already moved.

Run! I will publish this twice since I have twins. Honestly, I wish I could zero stars. The facility looks gross and the woman dentist does not speak to clients. She does not look at you, let alone explain what she is finding/doing. Felt bad that I took my kids here. Next open enrollment I am changing dentist even if I have to pay out of pocket I am not coming here.

Always a great experience never really… Always a great experience never really wait thatb ong but than again im always there before my appointment time n come 1-2 times a year for myself n for my son who comes once a year for his teeth cleaning...dr gaines has been our dr for years...love the staff n her!!!! Always engaging with us and very sweert and straight forward