Not a happy customer Not a happy customer, contacted customer service because a set of my aligners were sent to my old address. The customer service rep told me that they can not make another set, instead asked me to just wear the previous one longer. That is completely unacceptable! The package should have required signature for delivery they have never asked me to sign. I shouldn't be charged for that set! I'm not satified with the outcome.

Don’t use snap correct. I am a seasoned snap correct user- I got my teeth straightened 4 years ago- I have had to order about 6 retainer sets a year. 2 at a time at $150. Snap correct is impossible to reach. I have to threaten to reach out to or reach out to the better business bureau in order for them to answer. Unfortunately, my teeth are shifted because the contact is so poor, I have to invest in another company to restraighten my teeth. Please spend the extra money and go with another company.

Good Price - Great Results I finished my aligners 3 months ago. I've gotten a great result, period. The treatment plan was smooth, and I've had no problems reaching customer service with any questions or concerns. I also did a lot of research before choosing SnapCorrect. I considered numerous companies, and spoke in-depth with reps before making a decision. Cost was not the only factor for me, and with all things considered SnapCorrect won my business. My teeth are near perfect - I truly could not be more satisfied with the results. UPDATE: I reached out to SnapCorrect for a set of retainers, they called me and I've ordered my replacement retainers. Thanks SnapCorrect!!!

Mostly had a good experience with this… Mostly had a good experience with this company, but I have lost/broken retainers and have not been able to get a hold of anyone to get them replaced and finish my treatment. I have tried calling, I’m put on hold until I have to leave a message. Then I get no call back. I’ve tried email, which in the past used to be replied to. I’m starting to wonder if this is even a real company anymore. I’ve even tried the chat method with no response.

Don't Use SnapCorrect - Absent Customer Service I am a longterm customer of SnapCorrect, having used their aligners in 2018-2019. I have since used my last aligner as a retainer to ensure my teeth stay straight. This is where the problem begins - their customer service team is completely MIA. I have been trying to reach them for 3+ months to order a replacement of my last aligner. Given they are thin plastic, they loosen up over time. I have called no less than 10 times, used their online chat window numerous times (with no response), emailed (no response), and submitted a ticket on their support platform. This is complete patient negligence. Please use another company, this will be money down the drain for you as it has been for me - my teeth have now moved back into their original position.