Jessica Branson
GBA better way! I’ve been extremely happy SnapCorrect. The process was easy, everyone has been extremely helpful and received my order quickly. I like that each stage is longer, helping the movement to be permanent. So many friends did Invisalign with not great or permanent results. Thank goodness I found SnapCorrect.
Tahari
GBNot a happy customer Not a happy customer, contacted customer service because a set of my aligners were sent to my old address. The customer service rep told me that they can not make another set, instead asked me to just wear the previous one longer. That is completely unacceptable! The package should have required signature for delivery they have never asked me to sign. I shouldn't be charged for that set! I'm not satified with the outcome.
Debora Cahoon
GBNo one picks up the phone, no customer service No one picks up the phone, no one is emailing back, it’s impossible to get my retainers ordered. I thought they were out of business, I got an email they were not but no one is picking up the phone or helping me get my retainers ordered. It’s massively frustrating, if you’re looking to get aligners I would go with a different company because no one helps with getting aligners reordered once you’re done with your treatment, your teeth will shift and you have to do it all over again. I have been trying to get in touch with them for probably 2 months now. No response after calling probably 10 times and sending 4 emails.
Natascha Rolfes
GBMostly had a good experience with this… Mostly had a good experience with this company, but I have lost/broken retainers and have not been able to get a hold of anyone to get them replaced and finish my treatment. I have tried calling, I’m put on hold until I have to leave a message. Then I get no call back. I’ve tried email, which in the past used to be replied to. I’m starting to wonder if this is even a real company anymore. I’ve even tried the chat method with no response.
Pauline
GBAWFUL customer service!!! I sent in my impressions over 3 months ago, and tried to check on the status of my aligners, but they completely ghosted me! I tried calling, emailing a few times, but no response!!! I've been trying to get ahold of them for a months now, it's so ridiculous of how awful the customer service is. It's been over 3 months since my impressions were approved and still nothing...