Horrible customer service been waiting… Horrible customer service been waiting a month for a crown to be put on and can’t get it done staff is unhelpful and rude

This is my second visit with in 6… This is my second visit with in 6 months Dr. Ramona Mates always shows her professionalism, very friendly and helpful kind person.I think this dentist practice best at Watford.I highly recommend her and value for money. Finally well done Dr. Ramona great work.

Appointment confirmed but not on the schedule My mom had a tooth abscess with extreme pain and swelling the size of a golf ball. She made an appointment and got a confirmation email. Showed up at appt time and was told her appointment wasn’t on the schedule and they were fully booked so she couldn’t be seen. I tried to call and told them we have proof that an appointment was scheduled and that she really needed to be seen and I was just told too bad they are booked up. How incredibly unprofessional to have your patients make an appointment and the be told they’re not on the schedule. By that time all other places had closed. Had she known her appointment wasn’t on the schedule despite the confirmation email she could have went somewhere else.

Well done Easy to find, register & short wait. New, clean office with modern equipment & friendly staff. They accept most insurance & handled my issue professionally, telling me what the problem was & my options to repair the broken tooth without pressuring me into high cost, time-intense, complicated procedures. I have a huge fear of Dentists & I Definitely recommend!

I was in an excruciating pain and went… I was in an excruciating pain and went in for an extraction but they couldn’t verify my insurance. Brought in my benefit certificate and summary, still it wasn’t enough to verify my insurance. If you open 24hours just for people with insurance to pay like they don’t have one, its not worth it. That’s complete extortion!!! Bad customer service as well