Shelly Gutierrez
GBThis is the absolute WORST company I… This is the absolute WORST company I have ever dealt with!! They offer a trial period when you purchase their loupes however, when you need to send them back, they completely fall off the face of the Earth!! They will not answer emails, phone calls or even texts. I was sent the wrong frames entirely. I am STILL waiting for my refund, some 30 days later and it is over $800. I will now have to to involve legal counsel and the whole thing is just a nightmare. I would never, ever advise trading with this company! Pitiful!
Ahmed Emam
GBVery Poor quality Very Poor quality . I don't recommend it at all. After using for one year the loupe came of the lense and when I contacted them they wanted me to pay almost the same 40% of its original price to get it fixed. Although it came off without any form of trauma.
Houssam Elchekha
GBThe loupes take forever to be made The loupes take forever to be made, and the service is really bad. They lie to you every time you call and ask about your order.
Jason Koh
GBDo not buy from them! Terrible service! Spent About 3 months sending my loupes back and forth because the angulation of the lenses were off And they couldn’t get it right. (My pupilar distance was measured by an optometrist) Hours on the phone w a tech. I’ve never had issues w custom loupe purchases before. I finally gave up and asked for a refund, which they agreed to. It’s been about 9 months and at this point they don’t reply to my emails. Maybe they are out of business?? Yes, they are much cheaper but this experience has been a nightmare and I still don’t have a pair of loupes. Update: still no refund after confirming they received the product back in great condition. Reported them to BBB and Attorney Generals office. I’m out $1500+ and I have no loupes. DO NOT BUY From this company!!! You are warned!
Ahmad Alastal
DEThey need a very long time to answer… They need a very long time to answer the Emails.