They need a very long time to answer… They need a very long time to answer the Emails.

Horrible experience with the company! Horrible experience with the company!! Slow delivery. Batteries all failed in less than a year. No one at the company willing to speak honestly about the product and timing of delivery or replacement of failed product. Terrible customer service and relations. Addendum: I received the replacement batteries 10 days later and they forgot to send the charger for them. Useless until a new charger arrives in another 10 days.

Do not buy from them! Terrible service! Spent About 3 months sending my loupes back and forth because the angulation of the lenses were off And they couldn’t get it right. (My pupilar distance was measured by an optometrist) Hours on the phone w a tech. I’ve never had issues w custom loupe purchases before. I finally gave up and asked for a refund, which they agreed to. It’s been about 9 months and at this point they don’t reply to my emails. Maybe they are out of business?? Yes, they are much cheaper but this experience has been a nightmare and I still don’t have a pair of loupes. Update: still no refund after confirming they received the product back in great condition. Reported them to BBB and Attorney Generals office. I’m out $1500+ and I have no loupes. DO NOT BUY From this company!!! You are warned!

Avoid this seller. You may lose money, time or both Avoid this company. I purchased a pair of loupes and never received them. The seller admitted they made a mistake with the delivery address and I still haven't yet received a refund despite my requests for a full refund. I opened cases with PayPal, ACCC and my bank. Avoid this seller - I paid more than US$1500 for an item I never received. I received a sarcastic response from the seller suggesting I should try to find the item myself - they are sure the item is somewhere in Australia. No refund as yet ( I paid for the item more than 3 months ago)

Buyer BEWARE NOTE: This webstore is also CaGlasses and legitimate reviews state it is fraudulent. BUYER BEWARE. Positive reviews seem falsified. Negative reviews accurate.