They need a very long time to answer… They need a very long time to answer the Emails.

I bought several dental loupes for my… I bought several dental loupes for my charity all for donation to clinics in Africa. The loupes were brand new but broken and not repairable. The company would not replace them since I had group purchased them a year ago even though they were never used and still in the original box. The loupes I bought were not very sturdy and made of cheap plastic and this was probably the reason they broke in the first place. I will never buy from this company ever again and they just bought a lifetime of bad publicity.

Very Poor quality Very Poor quality . I don't recommend it at all. After using for one year the loupe came of the lense and when I contacted them they wanted me to pay almost the same 40% of its original price to get it fixed. Although it came off without any form of trauma.

Not forthcoming I ordered the loupes. Decided that they were not what I was looking for and returned them. The company has not refunded me as advertised and have not responded to my emails.

Do not buy from them! Terrible service! Spent About 3 months sending my loupes back and forth because the angulation of the lenses were off And they couldn’t get it right. (My pupilar distance was measured by an optometrist) Hours on the phone w a tech. I’ve never had issues w custom loupe purchases before. I finally gave up and asked for a refund, which they agreed to. It’s been about 9 months and at this point they don’t reply to my emails. Maybe they are out of business?? Yes, they are much cheaper but this experience has been a nightmare and I still don’t have a pair of loupes. Update: still no refund after confirming they received the product back in great condition. Reported them to BBB and Attorney Generals office. I’m out $1500+ and I have no loupes. DO NOT BUY From this company!!! You are warned!