If I have to give 0 star If I have to give 0 star, I would. I ordered the wrong battery for my loupe, I returned the battery with USPS. I sent it in with regular mail and I don't have the tracking number. I called customer service. They said they don't open the incoming mail. They said until they received the returned battery before they send a replacement. Last week, I received the ripped package with no battery inside. I called them to ask and they said that was for replacement battery. I told them about no battery was inside the package due to mis-handle from the usps. They seem like does not want to replace.... Second, I placed another order the extra batteries. Its been a almost a month and they have not release my batteries. Bad customer service...

I will never do business with loupedirect again I had an extremely negative experience with Schultz Loupes/loupedirect.com. I purchased a pair of Dental Loupes Feather Flip-Up 2.0x. The field of view was poor due to the oculars being mounted far from my eyes. When I tried to return them, I was told they were not returnable, even though it does not say this on the website for the product. I will dispute the charge with my credit company.

This is the absolute WORST company I… This is the absolute WORST company I have ever dealt with!! They offer a trial period when you purchase their loupes however, when you need to send them back, they completely fall off the face of the Earth!! They will not answer emails, phone calls or even texts. I was sent the wrong frames entirely. I am STILL waiting for my refund, some 30 days later and it is over $800. I will now have to to involve legal counsel and the whole thing is just a nightmare. I would never, ever advise trading with this company! Pitiful!

Not forthcoming I ordered the loupes. Decided that they were not what I was looking for and returned them. The company has not refunded me as advertised and have not responded to my emails.

Dont hesitate to buy I had a rep from one of the major companies come to my office and measure me for new loupes and headlight. The loupe working distance was way off and the light was weak which was ok but the battery only lasted 90 minutes, so I returned them. I went online found scultz/loupes direct followed the ordering instructions and less than 3 weeks later recieved my new loupes and butterfly headlight. The loupes and light are super light weight and of great quality. The light battery lasts over 3 hours. Great case also included..all for over half the price. Simply put a great product easy ordering process great custom service and shocking low price.