Unacceptable Delay and Poor Customer Service I am extremely disappointed with my experience. It has been 17 days since I placed my order for the kit, and I still haven't received it. The customer support has been unhelpful and slow to respond. Their slow and ineffective communication is very frustrating. I would expect much better service and prompt updates regarding my order status.

Very informative Very informative. Only negative is that they do not go in depth with the ancestry information, only outlining which sub continents you hail from.

Not a good experience I have tried to communicate with them about accessing my account, there is not help, just a chatbot that keeps telling me to rephrase my question and sends me irrelevant articles. Waste of time and money.

Great way to better understand yourself and health Great way to know more about yourself and have a detailed overview of your body's genetics, physiology and environment or external factors that may play an impact on your health and body.

Counselling sessions removed no communication Premium DNA kit purchased with 2 counselling sessions with results provided on 05 Oct 2021. Removed one counselling session with NO notice, communication or compensation. Also ignored request for partial refund as original full service was not delivered. I only realised this when I looked within my app to see only 1 counselling session on offer.