Great company to deal with Probably the best customer service I have received in 10-15 years. Every time I call or email, they have responded courteously and efficiently the same day, often within an hour or two. The couple of times I have contacted them, it was usually an issue on my end. Couldn't figure out how to load my ID, and had a change of address another time. Never had an issue with shipping or timeliness of my order. Just refreshing in the volatile climate we're in to not be treated like a replaceable commodity.

They only provide script renewals They do not diagnose or provide new prescriptions like they claim. They apparently only provide renewals on recent prescriptions. $80 for a renewal?! They also claimed that it would only take a day but it took 3 days (not including the weekend) of unnecessarily dragged out messages (one short, robotic message a day then wait 24 hours for a reply). I wasn't even sure I was talking to a human let alone a doctor. I was only sent the doctor's last name via a text message alert and could find no other information or credentials for whom I was speaking with. Also, their website is absolutely terrible, it barely works. I give them one star for providing a timely refund.* *I do not accept Medzino's reply. "2-minute consultation when purchasing the medication." What are you even talking about? Nonsense.

I'm an extremely happy customer and… I'm an extremely happy customer and plan to be back. I confess at first I was worried that I was getting scammed just because there are many online scams these days and I was a new customer. I sent them an email practically every day and always received an extremely polite and reassuring email back, and then got a tracking number for my order. For a couple of days it didn't show up in the USPS website and that worried me, too, but I found out then that sometimes it takes a few days for the post office to actually acquire these tracking numbers. In about a week I received my order just as I expected at a very reasonable price, too. I can't thank these nice folks enough. Arrived from a very reliable pharmacy in Kentucky. Really good customer service, extremely polite, forgot to mention I made a phone call too and they were very nice then as well. Couldn't be happier.

Excellent service Excellent service. Really thankful I don't have to go out and risk getting Covid-19 or exposing my family members just to get my routine migraine medication I've been taking for 20 plus years. My doctor does not offer virtual visits currently so I decided to try Medzino. I filled out the detailed questionnaire and made payment (very reasonable price for my generic sumatriptan) and got the same dosage and amount of pills I would have gotten from an in person doctor visit. I received my medication in a few days in the mail. Highly recommend Medzino.

Very disappointing service Very disappointing service. I waited the full window of the promised delivery time, and have written Medzino to get an update on my order, only to be told that they will have the pharmacy ship it on the same day. 4 days later stilo disnt receuve a tracking number or anything stating that it is on its way. I can even verify they ship to APO as they claim since i couldnt get ANYTHING to verify the address was entered correctly. It's hard to get birth control on deployment and I thought I found a great company l only to be disappointed 😞. UPDATE 1JUL2023 I received an email this morning that the order has been dispatched. Went to check the tracking information, using the tracking number provided, it stated that the label was created and THEN CANCELED. So nothing was being shipped to me.