Amanda Keeble
GBThe perfect bed and blankets for your pup I ordered a small bed for our new puppy in October 23 and she picked it up and took it everywhere 😂 she didn’t sleep in it for ages but used it as a pillow so I ordered a pet blanket ( large) which she takes everywhere instead and now sleeps in the bed! She’s growing fast so I’ve also bought a larger bed in the lovely soft grey and a new blanket for the future as it’s like a comfort blanket! Great quality and very snuggly would recommend 👍
customer
GBMy anxious dog is delighted! I bought an extra large bed for my Cocker Spaniel. I do think that sizing up is a good idea. My dog loves this bed. Because she suffers from anxiety, I hoped that she would benefit from sleeping on this, and she has. My transaction experience was good--while I initially didn't hear much from the company, they sent the bed as requested and it came well packed and secure. I think it would be helpful to communicate a bit more with the customer when the bed ships, for example. But I am satisfied, and I think this is a very good bed.
Dawn-Marie Eaton
CYLonger delivery time than expected but excellent customer care! Unfortunately I had to wait much longer than the predicted 4-10 business days for delivery, however, customer service were very prompt and addressed my concerns. I was supplied with tracking information and all my correspondence was answered quickly with empathy and understanding. I understand my order had a long journey and the goods did arrive, albeit the order was split with two items coming at once and the third 3 days later. My dogs were happy with their new beds and the company did give me apologies and a goodwill gesture to restore my confidence. I would consider using again in the future, mostly because of the fabulous customer service team who genuinely care about your satisfaction.
Diane Davis
GBSize matters I ordered a large for my beagle. The bed that arrived was much smaller than expected. My beagle seems ok with it, but I really thought she would have more room. I ordered the bed using my phone and had a problem with my mailing address. I contacted customer support, and the problem was immediately resolved. I also contacted customer support about the delivery date, and I received a quick response.
Ramon Smith
GBWell I order a xl bed for my dog and… Well I order a xl bed for my dog and yall sent me a small one but I'm not complaining about the product it's very soft and my dog loves it but wish ur employees would have sent rite one thanks