Size matters I ordered a large for my beagle. The bed that arrived was much smaller than expected. My beagle seems ok with it, but I really thought she would have more room. I ordered the bed using my phone and had a problem with my mailing address. I contacted customer support, and the problem was immediately resolved. I also contacted customer support about the delivery date, and I received a quick response.

Their anti-anxiety bed appears to be… Their anti-anxiety bed appears to be made out of quality materials and is very soft. However, I purchased an XXL and my four month old puppy almost fill it. The bed is nowhere near as fluffy as it appears in on their website. The directions that came with the bed said, the bed need to sit for 15 minutes to fluff out due to the way it is packaged. Once i fallowed the internal instructions and I was not seeing a noticeable improvement I contacted the company. They said it needs to sit for at least 24 hours before use. I waited an additional week before allowing my dog to use it, and I didn’t see any difference from the first 15 minutes out of the packaging. When washing the bed, make sure that you follow their directions. It is very easy to ruin. The anti slip doesn’t work very well on wood floors. My dog does seem to enjoy it though.

Really Lovely Dog Bed I ordered an XXL bed in the wine colour for my Lurcher who loves to stretch out as well as curl up. He absolutely loves it. I got this one as my partner bought him a large for his house which Norm took to straight away so I had no qualms about purchasing this for my home as it is just fabulous. They are lovely quality unlike one I purchased one from somewhere else years ago which had no sides to speak of and was flat. From my experience, I can highly recommend these beds

I would just like to add further I would just like to add further, that after checking the complaints on here and seeing that this company have 'responded' and are dealing with everyone's matter, this is also scandalous!! I have had two 'replies' now and these have both just been blank emails. Yet, it appears to the 1000's of customers checking reviews on this website that this fraudulent company are actually doing the right thing and refunded money!!

Terrible transaction- beds are alot… Terrible transaction- beds are alot smaller than advertised and my dogs avoided them like the plague. When i tried to return them, they told me I had to send them back to China. No local US return address- after complaining and them offering on 15% return, I got them to refund 50% and donated the beds to local rescue. F*** this company and its products