Committed to customer satisfaction Committed to customer satisfaction. That’s a joke. Yes I was contacted by email. I was offered a 30% refund which result in a £45 loss. They have no respect for consumers rights in the UK.

My anxious dog is delighted! I bought an extra large bed for my Cocker Spaniel. I do think that sizing up is a good idea. My dog loves this bed. Because she suffers from anxiety, I hoped that she would benefit from sleeping on this, and she has. My transaction experience was good--while I initially didn't hear much from the company, they sent the bed as requested and it came well packed and secure. I think it would be helpful to communicate a bit more with the customer when the bed ships, for example. But I am satisfied, and I think this is a very good bed.

Terrible transaction- beds are alot… Terrible transaction- beds are alot smaller than advertised and my dogs avoided them like the plague. When i tried to return them, they told me I had to send them back to China. No local US return address- after complaining and them offering on 15% return, I got them to refund 50% and donated the beds to local rescue. F*** this company and its products

Bought a lg for my American eskimo Bought a lg for my American eskimo and it looks more like a small my kitty won't even use it will be returning it

This is the fourth Fluffy bed I've… This is the fourth Fluffy bed I've purchased. We have two for the house, one for the car and gifted another. The dogs love this bed and I love how easy it is to wash. Visiting canine friends plop themselves on the beds and never want to leave. The beds are durable and air dry quickly.