Terrible transaction- beds are alot… Terrible transaction- beds are alot smaller than advertised and my dogs avoided them like the plague. When i tried to return them, they told me I had to send them back to China. No local US return address- after complaining and them offering on 15% return, I got them to refund 50% and donated the beds to local rescue. F*** this company and its products

Longer delivery time than expected but excellent customer care! Unfortunately I had to wait much longer than the predicted 4-10 business days for delivery, however, customer service were very prompt and addressed my concerns. I was supplied with tracking information and all my correspondence was answered quickly with empathy and understanding. I understand my order had a long journey and the goods did arrive, albeit the order was split with two items coming at once and the third 3 days later. My dogs were happy with their new beds and the company did give me apologies and a goodwill gesture to restore my confidence. I would consider using again in the future, mostly because of the fabulous customer service team who genuinely care about your satisfaction.

Committed to customer satisfaction Committed to customer satisfaction. That’s a joke. Yes I was contacted by email. I was offered a 30% refund which result in a £45 loss. They have no respect for consumers rights in the UK.

Their anti-anxiety bed appears to be… Their anti-anxiety bed appears to be made out of quality materials and is very soft. However, I purchased an XXL and my four month old puppy almost fill it. The bed is nowhere near as fluffy as it appears in on their website. The directions that came with the bed said, the bed need to sit for 15 minutes to fluff out due to the way it is packaged. Once i fallowed the internal instructions and I was not seeing a noticeable improvement I contacted the company. They said it needs to sit for at least 24 hours before use. I waited an additional week before allowing my dog to use it, and I didn’t see any difference from the first 15 minutes out of the packaging. When washing the bed, make sure that you follow their directions. It is very easy to ruin. The anti slip doesn’t work very well on wood floors. My dog does seem to enjoy it though.

Size matters I ordered a large for my beagle. The bed that arrived was much smaller than expected. My beagle seems ok with it, but I really thought she would have more room. I ordered the bed using my phone and had a problem with my mailing address. I contacted customer support, and the problem was immediately resolved. I also contacted customer support about the delivery date, and I received a quick response.