Disappointed with my item Disappointed with my item , returned it and haven’t received my refund as of now!!

Longer delivery time than expected but excellent customer care! Unfortunately I had to wait much longer than the predicted 4-10 business days for delivery, however, customer service were very prompt and addressed my concerns. I was supplied with tracking information and all my correspondence was answered quickly with empathy and understanding. I understand my order had a long journey and the goods did arrive, albeit the order was split with two items coming at once and the third 3 days later. My dogs were happy with their new beds and the company did give me apologies and a goodwill gesture to restore my confidence. I would consider using again in the future, mostly because of the fabulous customer service team who genuinely care about your satisfaction.

Really Lovely Dog Bed I ordered an XXL bed in the wine colour for my Lurcher who loves to stretch out as well as curl up. He absolutely loves it. I got this one as my partner bought him a large for his house which Norm took to straight away so I had no qualms about purchasing this for my home as it is just fabulous. They are lovely quality unlike one I purchased one from somewhere else years ago which had no sides to speak of and was flat. From my experience, I can highly recommend these beds

Size matters I ordered a large for my beagle. The bed that arrived was much smaller than expected. My beagle seems ok with it, but I really thought she would have more room. I ordered the bed using my phone and had a problem with my mailing address. I contacted customer support, and the problem was immediately resolved. I also contacted customer support about the delivery date, and I received a quick response.

Disappointed Bed arrived on time but was disappointed with quality, have kept the bed but it was quite flat and stuffing seems uneven