Solutionbased

12405 Montague St, 91331, Pacoima, United States
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4.55
Based on 20 Reviews

5

70.00%

4

25.00%

3

0.00%

2

0.00%

1

5.00%
About Solutionbased

SolutionBased Inc is always looking for innovative ways to help people with disabilities, and seniors stay in the home they love. We constantly look for ways to design and manufacture smarter, more affordable products. We love customers' feedback, whether it helps us improve our products and service. We are located in Los Angeles and don't outsource to an answering service. If you have any questions or concerns, reach out to us. Thanks. Israel Gamburd, CEO

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Allyn Greer
GB

Mix up on shipping, quickly corrected There was a mix up on the shipping, but it was quickly corrected. Appreciate the great customer service, thanks.

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Ken Harris
GB

It was easy to find the part I needed… It was easy to find the part I needed on your website (24" ShowerBuddy chair wheel). It wasn't outrageously expensive. The order process was easy. Delivery was quick and timely with no product issues. The part was easily installed and fit perfectly. No issues anywhere in the process. In contrast, a competitor took 2 days to get back to me on my inquiry. I purchased and you shipped what I needed before they even got back to me.

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E. Miller
GB

Great Customer Service Particularly appreciate that representative got on a video chat and helped design the best options for our situation. Wasn't sure if the bath bench would fit and operate properly in the available space. Representative was very helpful. Had me view and take measurements of the area and recommended a perfect solution.

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Karen Wilke
GB

So helpful! My shower chair somehow lost a foot plate during a hospital trip so I called SB and spoke with Oscar. He suggested continuing the call on FaceTime so he could see the part I needed. He then checked on its availability (it was from an older model), did some problem-solving and figured out how to make it work for my chair, and made sure the replacement part was shipped out that afternoon. It could not have been easier, thanks to Oscar.

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Valerie
GB

I received my beautiful pink shower… I received my beautiful pink shower buddy in good condition from the manufacturer. Oscar, I am so grateful to you making this possible! I have had to wait for someone to help me set it up and tomorrow I will take my long awaited bath!!. My bathroom looks amazing and I'm going to enjoy this so much!! Thank you for such amazing customer service.

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