Mix up on shipping, quickly corrected There was a mix up on the shipping, but it was quickly corrected. Appreciate the great customer service, thanks.

Friendly, kind, thoughtful, helpful! Thank you for going out of your way to help me out, even contacting me on a holiday weekend! Due to shipment and supply-Covid issues the travel shower buddy was not available for a few months but when we were able to order it online it came fast! I am not sure whether the new adjustable to be slightly shorter version is available, this is what I need, that is why 4 stars instead of five. The shower buddy is great, easy to assemble, lightweight, well constructed, good product just a couple of inches too tall.

ShowerGlyde SG3 is great! Purchased a ShowerGlyde SG3 for my 88 yr old mother to use. Extremely well designed and manufactured; works perfectly and glides easily. Has made helping mom shower so much easier on my back and so much safer for her. The hard seat is VERY hard though so recommend ordering the soft seat. Needed to order extension legs to go over the jacuzzi tub in her bathroom, and the order took several months to get shipped. Initial lack of communication regarding the legs being backordered is why I took off 1 star in my rating.

ShowerBuddy SB2T warranty repair When the tilt mechanism of our recently purchased (about 2 months) ShowerBuddy SB2T stopped working, I contacted Oscar, who had helped with another issue at the time of delivery. Oscar set up a video call, diagnosed the problem, and sent a replacement part right away, after giving me very useful tips on installing the part. Excellent customer support, many thanks!

So helpful! My shower chair somehow lost a foot plate during a hospital trip so I called SB and spoke with Oscar. He suggested continuing the call on FaceTime so he could see the part I needed. He then checked on its availability (it was from an older model), did some problem-solving and figured out how to make it work for my chair, and made sure the replacement part was shipped out that afternoon. It could not have been easier, thanks to Oscar.