Needed unusual replacement part I called needing small part that was not listed in the catalog. Oscar went above and beyond in helping me identify the part, finding the part and shipping it out very quickly. He was very pleasant and personable- it was an unexpectedly great customer experience which seems rare these days.

I received my beautiful pink shower… I received my beautiful pink shower buddy in good condition from the manufacturer. Oscar, I am so grateful to you making this possible! I have had to wait for someone to help me set it up and tomorrow I will take my long awaited bath!!. My bathroom looks amazing and I'm going to enjoy this so much!! Thank you for such amazing customer service.

So helpful! My shower chair somehow lost a foot plate during a hospital trip so I called SB and spoke with Oscar. He suggested continuing the call on FaceTime so he could see the part I needed. He then checked on its availability (it was from an older model), did some problem-solving and figured out how to make it work for my chair, and made sure the replacement part was shipped out that afternoon. It could not have been easier, thanks to Oscar.

This is the top of the line sliding transfer bench We were looking for a well made sliding shower transfer bench and about gave up until we found the ShowerGlyde. All of the others were made of thin aluminum tubing like a walker is made of and only offered a one-year warranty. ShowerGlyde's tracks are extruded aluminum and the seat travels on ball bearing rollers. We have a wide shower and customer support quickly answered all of our questions regarding sizing and heights. When we opened the box, everything was well packed and the assembly instructions were the most readable ever supplied with a product. Assembly took less than an hour from opening the box to completion using just an allen wrench for a tool. We paid a little more for this than the low quality alternatives, but it was well worth it.

Great product, but needs some improvements The glide system is superior! The concept is superior! Very sturdy. However the seat is not as comfortable as past commode over the toilet so my family is having to swap out the two for shower days. I also miss the safety of having an arm handle on the inside edge.