Very helpful product with some design flaws It’s a wonderful and helpful product for those of us suffering from period pain. You can put the pads on your belly or back, wherever it hurts. It’s a TENS device, which you should also be able to get from your doctor although I guess that’s not an option in many places. My only complaint with the Livia is the design which has some important flaws. The wire is too short, too fragile (breaks easily) and doesn’t stick in the device well enough, causing it to fall out. You really don’t want it to fall off into the toilet for instance… The battery life could also improve, same with the gel pads. I ended up buying a cheaper TENS device online that had these properties after my second attempt with Livia.

Great product, tips for a safe storage All great with the device, its confirmed benefits and the customer support, just if you purchase the product, make sure to store the flower pad cables not in the Livia square case or you will have to change them every 6 months. Livia square case is in fact small enough to contain the device, but it forces you to fold the little fragile cables until they gradually wear out and break. Once broken, the copper wires are exposed and if your skin or fingers are sweat, they could even harm you unless you patiently cover them with duct tape. Not a big problem though if you are American and you purchase a monthly subscription, cause of the warranty and the great customer-oriented assistance. The problem arises if you are foreigner and you have to pay customs on top of every replacement shipping. As a workaround to enlarge the lifespan of my device, I store the cables into a used glasses cases and my Livia into its small case. I hope in future Livia comes up with a solution to this problem either with a redesigned case or with reinforced cables.

Life changing. I got Livia when it first came out and it has been life-changing. I suffer from severe periods and extreme pelvic pain. These episodes happen so fast that Livia is the only thing that helps me. I've only had to replace my cords once and that's after biweekly use for over a year. Its settings vary so while I will comfortably rock the highest setting, others can start with the lowest level. The battery life seems good and the pads aren't bad to replace. I recommend this product to everyone woman. I can't recommend it enough.

The product itself is incredible The product itself is incredible. Works great for my stage 4 endometriosis when the painkillers aren't taking the egde off. The pad delivery is all over the place the the subscription which can be a little frustrating but customer service is always helpful

No one working at customer support Update: I was now able to get a refund and I'm happy about that, I might give them a new chance in the future. I didn't receive my device the first time, not their fault as this thing can happen but they still drew the monthly fee even though I had no device. Finally they could reship but the device have still not left their facility and when I ask about it I don't really get an answer to when it will and it takes ages to get an answer from them. I can definitely forget about messenger and Instagram chat because I can't get an answer there. By mail I usually get one answer a day. When I tried to cancel my order I didn't even get an answer to it and it looks like there is no way I will get my money back. If it was possible I would give them -4 stars instead