No one working at customer support Update: I was now able to get a refund and I'm happy about that, I might give them a new chance in the future. I didn't receive my device the first time, not their fault as this thing can happen but they still drew the monthly fee even though I had no device. Finally they could reship but the device have still not left their facility and when I ask about it I don't really get an answer to when it will and it takes ages to get an answer from them. I can definitely forget about messenger and Instagram chat because I can't get an answer there. By mail I usually get one answer a day. When I tried to cancel my order I didn't even get an answer to it and it looks like there is no way I will get my money back. If it was possible I would give them -4 stars instead

Didn’t work & they spam you Not only did it not work, but I have been spammed by review requests for 3 years. I don’t understand why they are still emailing me to review this product after already using it, giving it a bad review, and attempting to unsubscribe from their emails.

Not impressed quit working still paying Not impressed quit working still paying

Great product, tips for a safe storage All great with the device, its confirmed benefits and the customer support, just if you purchase the product, make sure to store the flower pad cables not in the Livia square case or you will have to change them every 6 months. Livia square case is in fact small enough to contain the device, but it forces you to fold the little fragile cables until they gradually wear out and break. Once broken, the copper wires are exposed and if your skin or fingers are sweat, they could even harm you unless you patiently cover them with duct tape. Not a big problem though if you are American and you purchase a monthly subscription, cause of the warranty and the great customer-oriented assistance. The problem arises if you are foreigner and you have to pay customs on top of every replacement shipping. As a workaround to enlarge the lifespan of my device, I store the cables into a used glasses cases and my Livia into its small case. I hope in future Livia comes up with a solution to this problem either with a redesigned case or with reinforced cables.

My daughter has struggled with severe… My daughter has struggled with severe Cramps. Livia has made the difference between her missing 2 to 3 days of school every month and going in with a smile on her face. I would guess the pain reduction is 30 to 70% from her reports.